Program Specialist V
Serves as the Coordinator of the Employee Misconduct Registry (EMR). Develops, organizes, plans, and conducts all EMR program activity and services. Oversees, performs, and evaluates EMR operations to ensure effective achievement of goals and objectives. Provides hearings testimony, scheduled trainings and presentations of the EMR program.
Communicates with and provides highly complex consultative services and technical assistance to program staff, governmental agencies, community organizations, and the general public.
Works under general supervision of the Director of Credentialing and Registry Enforcement, with moderate latitude for the use of initiative and independent judgment.
Essential Job Functions:
Administers the EMR program. Provides leadership to the EMR and provides interpretation of state laws/regulations for applicable entities, referred individuals, administrators/directors, provider organizations, department legal staff, other agency staff statewide, and the public.
Maintains the integrity of the EMR and makes timely and accurate registry entries. Assures timeliness of processing EMR referrals, notification, and management of workflow.
Ensures quality assurance for all aspects of the EMR program.
a) Continuously reviews referrals from regional staff to ensure compliance with program standards for accuracy and completeness.
b) Monitors hearing outcomes to ensure incorporation of relevant findings into program practices.
c) Makes timely and accurate registry entries.
d) Provides feedback to referring staff and manager.
Communicates, establishes, maintains, and coordinates applicable policies, forms and procedures with other state agencies and program areas to receive and process referrals and final dispositions to include on the EMR.
Coordinates and conducts informal reviews (IRs) for individuals referred to the EMR and provides hearing testimony for assigned program area. Provides and conducts trainings and presentations for the EMR program Training, presentations, and testimony are a) prepared appropriately; b) delivered professionally; and c) testimony reflects an accurate representation of the facts, findings and requirements at issue.
Identifies processes/procedures in need of change, enhancement, or creation to meet program goals. Develops action plans and recommends policy changes as needed.
Collects, organizes and reports EMR statistical data.
Works with Policy, Rules, and Training to achieve promulgation of program rules. Continuously reviews the referral process to a) implement mandated changes; b) identify efficiencies; and c) enhance effectiveness and makes timely considered recommendations for change.
Acts as liaison with agencies and internal programs to explain and provide timely and effective guidance and technical assistance on agency and program requirements. Provides appropriate program documents and/or information as requested. Coordinates open records requests to ensure all media, legal, agency and public requests for information are filled in a timely manner.
Knowledge Skills Abilities:
Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to develop and evaluate policies and procedures; to prepare reports; to market program(s); to communicate effectively; to draft effective and professional written correspondence; and to train others.
Strong verbal and written communication skills and organizational skills are required.
Ability to read, interpret, incorporate, and communicate state and federal statute, rules, policies, and procedures.
Ability to regularly testify in hearings on behalf of the agency.
Ability to work with and maintain confidential records, files and information.
Skilled in operating a computer and common office equipment.
Working knowledge of Microsoft Word and Microsoft Excel.
Ability to work remotely and independently.
Registration or Licensure Requirements:
N/A
Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in social work, criminal justice, human services, nursing or related field.
A minimum of two years’ experience conducting investigations of abuse, neglect and financial exploitation regarding individuals with intellectual disabilities, physical disabilities, mental illness and individuals who are elderly.
Experience in a field relating to the agency program.
Experience in program administration.
Additional Information:
Preference given to applicants who have experience conducting investigations with the Texas Health and Human Services (HHSC) Provider Investigations (PI) program and conducting surveys with Health and Human Services Long Term Care Regulatory Survey Operations
MOS Code:
No direct military equivalent. Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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