About us
中国城酒店式公寓前台客服
-本科以上学历
-中英文流利,沟通能力强,责任心强
-能够使用 Microsoft Word, Excel创建和编辑
-能供根据工作需求学习并使用其他办公软件
-能够清晰有效地进行英文的口头和书面沟通
-专业的面对面,电话以及邮件沟通的能力和礼仪
-良好的沟通能力,表达能力,理解能力和学习能力
工作时间: 9 a.m. - 6 p.m. 一周5-6天
Relux at Westchase is a small business in Houston, TX. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Growth opportunities
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Assist with night audit duties as needed
- Maintain cleanliness and organization of the front desk area
Skills:
- Excellent guest relations skills with a strong focus on hospitality
- Proficient in operating phone systems and handling multiple calls simultaneously
- Bilingual skills (English/Spanish) preferred but not required
- Knowledge of front desk operations and customer service principles
- Strong organizational and time management skills
- Ability to handle difficult situations with patience and professionalism
- Familiarity with hospitality management software is a plus
- Multilingual abilities are an asset
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work setting:
Language:
- Chinese/Mandrain (Required)
Work Location: In person