Job Summary:
The Operations Manager shall perform high-level administrative, technical, and professional responsibilities in directing and supervising the administration of the Finance, Customer Service, and Administration (including HR and IT) departments in the HOA and Condominium management company. The Operations Manager supervises all employees of the aforementioned departments, either directly or through subordinate managers, and works under broad policy guidance and the general direction of the CEO. This position requires collaboration with the Director of Community Management to achieve smooth operation between the two main parts of the company.
Job Location: Lacey, WA
Hours/Week: 40 hrs
Starting Salary: $70,000-$77,000, DOE
Supervisory Responsibilities:
- Directly supervise the Customer Service Lead, the Finance Manager, and the Office/HR Manager.
- Coordinate with the CEO on high-level VIS business direction and decisions.
- Collaborate with the Director of Community Management.
- Be a member of the VIS Leadership Team.
- Be a member of the VIS Executive Team along with the CEO and the Director of Community Management.
- May oversee the scheduling, assignments, and daily workflow of department subordinate staff.
- May oversee the IT function and staff of the company.
- Assist with constructive and timely performance evaluations.
- Provide guidance and assist in decision-making on HR-related policies and issues.
Duties/Responsibilities:
The following list is representative of the duties of the position. The list is not all-inclusive. The CEO may add or remove duties as the needs of the organization change.
- As a VIS Executive and Leadership team member, manage and supervise the three assigned departments to achieve goals within available resources. Plan and organize workloads and staff assignments, review progress, and direct changes as needed.
- Oversee VIS personnel practices and provide direction, training, job performance evaluations, and discipline to subordinates in accordance with established policies.
- Develop, implement and maintain Key Performance Indicators for the aforementioned departments.
- Provide leadership and direction in the development of short- and long-range plans. Gather, interpret, and prepare data for studies, reports, and recommendations. Coordinate VIS activities with customers, Simply Home Realty staff, the Community Managers and support team, county and state agencies, and other entities, as needed.
- Represent and promote VIS to outside groups such as councils, commissions, civic groups, and/or the public as appropriate.
- Obtain policy guidance for the CEO and Leadership Team and communicate plans, policies, and procedures to staff and members.
- Assure that assigned areas of responsibility are performed within budget. Perform cost control activities and monitor revenues and expenditures to ensure sound fiscal control. Assure adequate and efficient use of budgeted funds, personnel, materials, facilities, and time.
- Determine work procedures, direct work schedules, and expedite workflow. Study and standardize procedures to improve the efficiency and effectiveness of operations.
- Issue written and oral instructions; assign duties and examine work for accuracy, quality, and conformance to policies and procedures.
- Maintain harmony among workers and resolve grievances. Assist subordinates in performing duties and addressing errors and complaints.
- Recruit and hire VIS staff. Assure they have the necessary tools, material, personnel, training, certifications/licenses, and other requirements to perform their duties efficiently and comply with VIS operating policies and applicable regulatory requirements.
- Maintain overview to ensure staff follow VIS policy in hiring, appraising, and terminating their subordinate personnel. Assist as requested.
- Support the Office Manager in client onboarding and offboarding processes. Clients are condominiums and homeowners’ associations.
- Advise the CEO on VIS's current financial condition, including items with the potential to significantly impact future budgets and financial conditions.
- Review, track, and document compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, aptitude exams, and certifications.
- Maintains compliance with federal, state, and local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict-resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization's management systems.
Education and Experience:
- A bachelor's degree in Business Administration or a related field is preferred.
- At least five years of management experience in a HOA management company or related business is preferred.
- At least five years' experience in Finance/Accounting, Human Resources, and Customer Service functions within a business environment.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization's facilities.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Job Type: Full-time
Pay: $70,000.00 - $77,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Commute:
- Lacey, WA 98516 (Required)
Work Location: In person