Seeking Field Service Engineers for a direct hire opportunity with our client, a company providing machine tools and laser technology in Dubuque, IA.
This position offers full benefits including PTO, Medical, Dental and 401k. Our client offers a robust career path with opportunity for internal growth.
Pay rate is between $30-$36 per hour (based on experience)
Responsibilities:
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National travel to install, service, troubleshoot and repair company fabricating machine tools at customer sites throughout the United States, Canada and Mexico
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Provide high-quality technical service to customers to ensure optimal sheet metal machine performance.
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Document customer machine information and technical conditions and make improvement suggestions.
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Train customers to operate and/or service machines to ensure maximum productivity.
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Act as a company service ambassador and work directly with customers during installations and repairs to enable their business success.
Travel
100% travel both domestically and internationally as required.
Must maintain Valid Driver’s License
Ability to obtain Passport and rent automobile
Overnights required
Education & Experience
Two-year technical degree in engineering or related field preferred, or combination of training and work experience
2 or more years of experience in technical service, field service, repair or customer service required
Strong electrical and computer systems experience and high level of diagnostic skills
Previous experience with robotics, lasers, automation systems or mechatronics required
Previous experience with hand tools and measurement tools required
Must have strong problem-solving and excellent organization skills
Ability to conduct root cause analysis, document findings and explain to both external and internal customers
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