JOB SUMMARY:
Oversees and directs all aspects of restaurant operations, including the preparation of operational budgets, achieving sales and profit levels, maintenance of Famous Dave's theme format and commitment to the company's standards of excellence. Ensures food quality, Guest service and satisfaction, and restaurant cleanliness. At assigned restaurant, responsible for ensuring all Company standard operating practices and absolutes are adhered to, for ensuring compliance with all applicable laws and regulations, as well as for talent management. May also performs ad hoc duties including, but not limited to, answering the phone, bussing tables, line cooking, serving, table visits, expediting orders or running food. Serves as a role model for restaurant Team Members of the attitudes and behaviors expected of all Team Members. Acts as an ambassador of the Famous Dave's brand. Maintains regular and consistent attendance and punctuality.
QUALIFICATIONS (Please indicate if required or preferred):
- Education and Experience:
- High school diploma or equivalent required
- 2 or 4 year degree in hospitality related field preferred, however an equivalent combination of education and professional experience will also be considered
- 5+ years previous restaurant management experience preferred
- Skills/Competencies/Certifications:
- Must possess a valid driver's license
- Good people management skills, communication and listening skills required
- Must be internally motivated and detail oriented with a passion for the Brand and for teaching others
- Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities required
- Ability to effectively communicate with others (e.g., with Team Members, Guests, Vendors, etc.) required
- Demonstrated time management and organizational skills required
- Superior Guest service, communication and listening skills required
- Must be flexible and adaptable to change
- Required to work a flexible schedule including days, nights, weekends and holidays
- NRA ServSafe Food and Alcohol certifications required
- Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations required
General
Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
Financial
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
Food safety and planning
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws.
Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
Guest service
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Operational responsibilities
Ensure that proper security procedures are in place to protect employees, guests and company assets.
Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
Investigate and resolve complaints concerning food quality and service.
Personnel
Provide direction to employees regarding operational and procedural issues.
Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
Conduct orientation, explain the Famous Daves culture and Philosophy, and oversee the training of new employees.
Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
Community Involvement
Provide strong presence in local community and high level of community involvement by restaurant and personnel.
Brand: Famous Dave's BBQ
Job Type: Full-time
Experience level:
Restaurant type:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Restaurant management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: Multiple locations