Overview:
POSITION SUMMARY:
The Retail Associate (RA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
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Greeting guests.
- Answering questions - accurately and politely.
- Answering the phone.
- Making proficient sales transactions - using a point-of-sale system.
- Handling cash and other forms of payment.
- Maintaining proper cash drawer balances.
- Directing guests to areas/restrooms.
- Demonstrating impeccable product knowledge.
- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
- Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
- Maintaining a clean and organized store.
- Maintaining proper product stock levels – through retail pulls & inventories.
- Displaying Retail product – through HRC’s visual display standards.
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
- Assuring the complete satisfaction of each and every guest.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans.”
NON-ESSENTIAL JOB FUNCTIONS
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Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
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High School diploma, or GED required.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
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Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
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Must successfully pass background check.
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Must successfully pass drug screening.
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Must be at least twenty-one (21) years of age.
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Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
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Prior experience in the Gaming industry strongly preferred.
- Maintaining a well-groomed appearance (“having a plan”).
- Following all uniform guidelines.
- Practicing all general safety & sanitation standards.
- Recycling products, where possible.
- Maintaining HRC’s 5 core Values and Mission Statement.
Additional Details:
KNOWLEDGE OF:
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Basic mathematical skills.
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Excellent customer service skills.
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Microsoft Word and Microsoft Excel.
ABILITY TO:
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Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of team members and guests.
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Remain calm in a hectic, fast-paced atmosphere.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
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Restock needed materials and retrieve dropped items.
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Use a cash register.
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Distinguish between different denominations of currency and make correct change.
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Use machines and equipment including, but not limited to; include cash register system, credit card machines, and calculator.
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Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.