What you’ll do
Install, monitor, maintain, support, and optimize OCI Cloud Infrastructure. Provide escalated technical support for sophisticated technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.
Requirements:
· U.S. Citizen
· Bachelor’s degree, in Computer Science, or equivalent work experience.
· Experience with Linux System Administration, Networking, Storage, Compute and Virtualization
· Experience participating in or running incident bridges.
· Customer focus, passion for delighting customers.
· Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
· Demonstrable ability to quickly learn new technical disciplines and then train others.