About Us:
Expertek Systems is a leading provider of cloud solutions and ERP software tailored for distributors and manufacturers across the Northeastern US. Our comprehensive suite of information technology solutions empowers businesses to enhance productivity and profitability. As a certified Channel Partner for Infor for distribution and Acumatica for manufacturing, we specialize in delivering cloud-based business software encompassing order processing, ecommerce, inventory control, warehousing, business intelligence, CRM, automation, logistics systems, and more.
Job Overview:
We are seeking a dynamic and experienced Senior Director of Operations to lead our organization's operational strategy and execution. The Director of Operations will play a pivotal role in optimizing processes, driving efficiency, and ensuring seamless delivery of our solutions to clients.
Responsibilities:
- Develop and implement operational strategies aligned with the company's goals and objectives.
- Oversee day-to-day operations, including project management, customer support, and service delivery.
- Collaborate with senior leadership to define and execute business initiatives to drive growth and profitability.
- Establish and maintain operational policies and procedures to ensure consistency and compliance.
- Lead cross-functional teams to drive operational excellence and continuous improvement.
- Manage vendor relationships and procurement processes to support business operations.
- Monitor key performance indicators (KPIs) and metrics to assess operational performance and identify areas for improvement.
- Drive the development and implementation of technology solutions to streamline operations and enhance efficiency.
- Foster a culture of teamwork, accountability, and customer focus within the operations team.
- Provide leadership and mentorship to team members, fostering professional growth and development.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or related field; MBA or advanced degree preferred.
- Proven track record of success in operations leadership roles, preferably in the technology or software industry.
- Strong understanding of cloud solutions, ERP software, and information technology.
- Experience with distribution and manufacturing operations is highly desirable.
- Demonstrated ability to develop and execute operational strategies to drive business growth and profitability.
- Excellent leadership, communication, and interpersonal skills.
- Strategic thinker with strong analytical and problem-solving abilities.
- Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
- Proven track record of building and leading high-performing teams.
- Commitment to continuous improvement and innovation.
Job Type: Full-time
Pay: $150,000.00 - $200,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Marlborough, MA 01752: Relocate before starting work (Required)
Work Location: Hybrid remote in Marlborough, MA 01752