About us
DoubleTree by Hilton is a small business in Upper Marlboro, MD. We are agile and our goal is to Provide an environment that fosters a spirit of hospitality. Providing a most memorable experience with excellent service to our guest and team members. .
Our work environment includes:
- Modern office setting
- Food provided
Job Summary: We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and friendly welcome - Check guests in and out of the hotel efficiently - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations and room assignments - Process payments and maintain accurate guest accounts - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Requirements: - Previous experience in hospitality or front desk operations is preferred - Excellent customer service skills with a friendly and approachable demeanor - Strong phone etiquette and communication skills - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Proficiency in using hotel management software systems is an asset - Bilingual or multilingual skills are advantageous - Flexibility to work various shifts, including weekends and holidays Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply now!
Job Types: Full-time, Part-time
Pay: $17.00 - $20.66 per hour
Expected hours: 40 per week
Benefits:
- Free parking
- Paid time off
- Referral program
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
Ability to Relocate:
- Upper Marlboro, MD 20774: Relocate before starting work (Required)
Work Location: In person