LCG, Inc. is in search of a Program Manager to lead a team providing enterprise user support services at a Federal agency. These services include Desktop Support, System Administration, and Security Systems support. This position requires strong technical experience in providing technical solutions and support to hardware, software, and operating systems in an inter-networked environment. Under the guidance of the Federal customer, the Program Manager is responsible for the overall management of all task assignments, ensuring that the technical solutions and assigned schedules are successfully completed in a timely manner.
Essential Responsibilities:
- Provides vision and innovation to develop and implement robust processes to ensure quality services are provided that are measurable and achievable.
- Directs project team personnel, manages costs and schedules, ensures contract compliance, and serves as customer interface.
- Responsible for planning, organizing, directing, and tracking all aspects of the project, including technology, schedule, cost, contract management, client management and customer satisfaction.
- Assist the Contract Manager in working with the Contracting Officer, and Government management personnel and customer agency representatives.
- Interfaces with government customers and articulating an operational vision for the program along with proposed plans to meet that vision.
- Monitor performance of staff to ensure that their performance is in compliance with the Contract.
- Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are successfully completed in a timely manner.
- Analyzes project effectiveness of the organization and makes changes when needed.
- Assesses performance of staff and team members and coaches them to improve performance.
- Works with the corporate Talent Acquisition team to select new team members.
- Oversees personnel training, mentoring, and promotions.
- Prepares and distributes daily, weekly, monthly, and ad hoc reports.
- Writes reports that provide information to support management of the team and improved support.
- Ensures maximum issue resolutions in minimal time and with high customer satisfaction.
- Creates, reviews, and updates Standard Operating Procedures (SOPs) and other documentation.
- Collects and analyzes customer feedback and takes actions to maintain high service standards.
- Reviews, maintains and enforces approved procedures and quality standards.
- Develops, manages, and administers training programs for the team including ensuring that new team members receive the training needed to successfully perform their duties.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline, or substituted verifiable experience is preferred.
- Minimum of ten (10) years of experience, of which at least five (5) years must be specialized. Specialized experience includes project development and management from inception to deployment, expertise in the management and control of funds and resources using complex reporting mechanisms, demonstrated capability in managing multi-task contracts and / or subcontracts of diverse types and complexity.
- Overall experience should include increasing responsibilities in information systems design and / or management.
- Demonstrated capability in managing multi-task contracts and/or sub-contracts of various types and complexity.
- History of increasing responsibilities in information technology labor support contracts
- Extensive application support experience and knowledge of Microsoft and Dell products, technologies, and applications
- At least 5 years of experience managing end to end Project Management and PMP certified required.
- Also required are one or more of the following (or current equivalent): MTA: Microsoft Technology Associate, MCSA: Microsoft Certified Solutions Associate, MSCE: Microsoft Certified Solutions Expert, Apple Certified Support Professional, ITIL Intermediate Certification (or higher)
Preferred Skills:
- Knowledge of and experience with the HHS EPLC management methodology is highly desirable.
Compensation and Benefits
The projected compensation range for this position is $143,750 to $166,250 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.
Securing Your Data
Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.