Join Delaware Express Shuttle, a leading ground transportation provider, as a Customer Service Representative (CSR) and be part of a team dedicated to delivering exceptional service and customer satisfaction. With various transportation options and a commitment to excellence, we cater to diverse needs in the industry.
**Position: Customer Service Representative (CSR)**
**Department:** Customer Service
**Location:** Newark, DE
**Job Type:** Full-time
**Responsibilities:**
- Handle accurate reservations and provide prompt and excellent customer service.
- Maintain price integrity and complete calls within recommended timeframes.
- Promote additional services and enhance customer experience.
- Collaborate with teams to discuss activities, prospects, and opportunities.
- Gather market intelligence and share insights.
- Conduct business ethically and maintain positive relationships with colleagues.
**Requirements:**
- Education: High school diploma.
- Experience: Minimum one year in customer service.
- Skills: Proactive, collaborative, and detail-oriented. Proficient in Windows and customer service applications. Strong communication and prioritization skills.
**Measures of Performance:**
- Punctuality, accurate data management, and achievement of sales targets.
- Call volume, Average Speed of Answer (ASA), and customer satisfaction.
- Effective collaboration with teams and follow-up on sales leads.
Join our team and contribute to our commitment to excellence. Apply today and start your rewarding career as a Customer Service Representative at Delaware Express Shuttle.