Salon Lead/First Impression Coordinator
Job Description
Objective
To create the ultimate service experience for students, clients and guests by promoting the school’s services and products and to ensure efficient service traffic flow on the clinic floor.
Service Host
The Salon Lead monitors and secures the service desk:
- Oversees the cash register and schedules books.
- Prepares the service desk for opening and closing the desk for the day.
- Answers the telephones and makes guest appointments.
- Greets guest and completes services.
- Ensures the lobby and retail areas are attractive.
- Assigns daily duties to Future Professionals on the clinic floor and follows the appropriate checklists.
- Completes all daily clinic floor reports.
- Compiles and reports contact data to necessary departments.
- Completes the report card daily.
- Oversees Inventory Counts and assists the Regional Director of Salon Services with inventory control.
- Handles customer complaints and concerns.
- Ensures the call log for inquiries is completed daily.
- Oversees all first impressions coordinators and reports concerns to the Executive Director and the RDOSS.
- Creates the monthly schedule for first impressions coordinators with the Executive Director. Once complete a copy is sent to the Regional Director of Salon Services.
- Oversees all re-do requests and informs the RDOSS for approval.
Salesperson
The First Impression Coordinator promotes and sells retail products and services:
- Strives to create the ultimate client and student service experience that includes product recommendation and displays.
- Coordinator adds service totals and balances the till.
- Keeps records and inventory.
School Promoter
The Salon Lead promotes the school:
- As a live school representative, gives general school information to the public in a friendly and inviting manner.
- Directs students, clients and guests to the appropriate individual to ensure timely and complete assistance.
- Connects all prospective Future Professionals to appropriate Admission’s personnel.
Job Type: Full-time
Schedule:
Work Location: In person