Customer Services Representatives (CSRs) provide the first and last impression of each client’s visit to our hospital. CSRs are responsible for client care and communication, and providing excellent client service at all times. CSRs perform clerical duties related to veterinary care and treatment, process invoices and payments, direct incoming phone calls, and provide miscellaneous support to the veterinary team.
We are open 7 Days a week- weekend availability is required to apply.
*Experience in the veterinary field is strongly preferred but training is available for qualified, motivated, professional candidates.
Specific Duties
1. Maintaining a professional, cheerful, and helpful attitude when interacting with clients.
2. Answer incoming telephone calls using proper telephone etiquette as defined in the CSR manual, direct calls to other team members as necessary, and take care of routine calls, such as scheduling appointments.
3. Contact clients to confirm appointments, providing clients with any information or instructions they will need prior to their appointment.
4. Welcome clients and patients to the hospital, check in patients using process defined in CSR manual, and provide for client and patient comfort while in the reception area. Monitor the length of time clients are waiting, and appropriate handle situations where there is an extended wait.
5. Use veterinary management software to schedule appointments. Schedule appointments in accordance with hospital guidelines according to the type of visit.
6. Use computer system to accurately enter and retrieve records and reports, enter fees and charges, and maintain the database. Generate call back reports, appointment lists, and other reports using computer system as directed.
7. Exercise a technical knowledge of heartworm, flea, and parasite prevention products. Explain and demonstrate products, answer questions concerning products.
8. Prepare client records according to established protocols in advance of clients’ arrival. Complete required forms, such as new patient form, check in sheet, and obtain all necessary information. Obtain vaccination histories for each patient. Recognize and note any vaccinations due for patient.
9. Accept payments from clients. Accurately process cash, checks, and charge card payments. Know and follow payment policies.
10. Assist other team members in keeping public areas clean and odor-free.
Minimum Qualifications
Ability to:
Demonstrate knowledge of general office practices and procedures, receptionist and telephone techniques;
Perform clerical work with speed and accuracy, use a multiple line telephone system, handle cash and other forms of payment,
Learn basic veterinary terminology;
Communicate in a clear, concise, understandable manner;
Basic computer skills, including ability to learn veterinary management software.
The Client Service Representative works under the supervision of the CSR Manager; however, they will also receive direction from veterinarians, the Medical Director, and other managers on a daily basis.
What sets us apart?
Unlike corporate veterinary hospitals, we pride ourselves in caring for our team as if they are family. We value hardworking individuals who are seeking opportunities for growth and advancement. Our experienced team takes the time to individually orient new members and approaches everyday with a team spirit. We believe hard work deserves great rewards which is why we’ve implemented a schedule that allows for a genuine work/life balance.
Why Us?
- Outpatient Only, Not a 24 Hour Practice, Flexible Shifts
- Choose your work days as practice is open 7 days a week
- Extensive Facility Upgrades/Build-Outs Currently in Process
- Competitive Salary
- Lifestyle Focused Benefits Package Including:
- Medical, Dental, Vision
Why You?
It's all about Character. We care for those who care for the animals. Come rain or shine, animal care professionals work tirelessly to care for every pet they encounter. Normandy Animal Hospital supports these people. We cultivate an environment of constant mutual respect, integrity, and honesty where nothing inhibits the professional care of every pet and person we encounter.
Job Types: Full-time, Part-time
Pay: $12.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Rotating weekends
- Weekends as needed
Work setting:
Application Question(s):
- Are available to work weekends?
Education:
- High school or equivalent (Required)
Experience:
- Veterinary: 1 year (Required)
Ability to Relocate:
- Jacksonville, FL 32221: Relocate before starting work (Required)
Work Location: In person