Description:
The Customer Service Representative (CSR) is responsible for the overall customer experience activities for Dem-Con Dumpsters. The CSR is the first contact and first impression of the company for most customers. The CSR is responsible for identifying the needs of the customer and handling or transferring their call to the appropriate team member. The CSR will work to ensure that the company has met the customer’s needs as well as performing the highest level of work. The hours for this role are Mon-Fri 8:00am-5:00pm.
Requirements:
ESSENTIAL FUNCTIONS:
- Answer main phone line and assist customers with questions and placing orders.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Answer questions for customers regarding services and procedures.
- Manage customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling goals.
- Secure credit card payments.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Perform order entry into dispatch software.
- Maintain customer database, including pricing, in dispatch software.
- Manage customer price sheet for roll-off customers.
- Apply for and/or assist with street permits and ensure customer bill-back.
- Assist dispatcher as needed.
- Assist with additional tasks such as inventory control and account maintenance.
- Performs other duties as assigned.
BENEFITS FOR THE DIESEL MECHANIC:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
EDUCATION AND/OR EXPERIENCE:
- Excellent customer service skills
- High school diploma or equivalent
- 2-3 yrs. experience in an high call volume call center environment
- Outstanding organizational skills and attention to detail
- Excellent written and verbal communication skills
COMPENTENCIES:
- Interpersonal communication skills
- Team oriented
- Reasoning or problem solving skills
- Customer service oriented
- Professional attitude
- Ability to Multitask
- Strong Attention to Detail
Dem-Con Companies, LLC is an Equal Opportunity Employer. We will provide equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies.
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will take affirmative steps to ensure that all our employment practices are free of discrimination.