Flushing Bank – Business Specialist – Retail Banking
Chinatown, NY 10013
Hiring Range: $62,000 - $85,000
Serving Others is Our Passion: As a growing member of the community for more than 90 years, Flushing Bank is dedicated to supporting and serving the individuals, families, professionals, and businesses in Brooklyn, Queens, Manhattan, and on Long Island.
WE can offer YOU: Medical, Dental, & Vision Insurance, Short Term & Long Term Disability, Group Term Life, 401K Plus Employer Match, Paid Time Off, 11 Paid Holidays, Employee Referral Program, generous Incentive Programs, Volunteer Opportunities, and a Supportive Environment Focused on Learning and Advancement.
Supervision Received: Report directly to the Branch Manager
General Statement of Duties:
You will be part of a team of professional individuals with a shared focus on delivering world-class customer service. You will be engaged in all aspects of customer interaction involving sales, service and transaction processing, focusing on building full banking relationships with current clients and prospects.
Major Duties and Responsibilities:
- Provide consistent and optimal customer service to all business customers by recognizing and greeting customers in a friendly and professional manner.
- Where appropriate, the Business Specialist must respond promptly to business customer needs by unassisted fulfillment or a referral. The Business Specialist owns the customer need or issue until fulfilled and/or resolved. This requires persistent and regular dialogue with business partners until all referrals are completely followed up on.
- Source and provide credit solutions for prospects and clients.
- Follow up on credit referrals from Branch Managers, CSR’s and UB’s. Work with the branch staff, the BDO, and the customer on preparing proper credit applications.
- If licensed, leverage licenses and basic investment knowledge to recommend investment and insurance solutions. Perform required activities to achieve Investment sales goals.
- Develop a Center of Influence (COI) network by engaging in business networking and community activities. Actively represent Flushing Bank in the local business community; generate business leads; and close business opportunities. Maintain frequent interaction with COIs, community leaders and senior business contacts.
- Effectively leverage, coordinate and organize targeted marketing campaigns, events, and new product launches to drive sales activities and fulfill customer needs in the local business community.
- Support and preserve the operational integrity of the branch and bank by adhering to all policies and procedures of Flushing Bank, including account opening and credit protocols.
- Conduct sound operational practices and bring questionable conditions or issues of potential loss to the attention of management in a timely manner. Where necessary, the Business Specialist performs branch opening, closing and operational duties under the leadership of branch management.
- All other duties as assigned.
We require:
- Bachelor’s degree in business (preferred) or equivalent work experience.
- Minimum three (3) years' banking experience, preferably in Business Banking.
- Fundamental knowledge of accounting and business operations.
- Microsoft Office competency.
- Investment (Series 6 or 7) and Life & Health insurance licensing strongly suggested.
- Exceptional verbal and written communication skills; ability to conduct collaborative credit conversations; clarify issues; and present information to peers, management, and internal business partners.
- Customer-oriented, responsive, and thorough in pursuing leads and responding to service requests and inquiries.
- Professional expertise and experience to offer product recommendations that will help customers with their immediate financial needs, as well as providing guidance to achieve their long-term financial goals and dreams.
- Highly driven to grow one’s own personal capabilities by actively participating in opportunities to expand knowledge base; and grow leadership, influencing, and interpersonal skills.
- Adaptable and flexible in duties, responsibilities and organizational change.
- Ability to produce well within goal parameters utilizing acquired and trained selling skills.
- Ability to work independently as well as within a team environment.
Hours: 40
This is a non-exempt position, eligible for overtime if hours worked are over 40 hours.
The actual compensation will be based on qualifications, experience and other factors permitted by law.
Business Specialist, for immediate consideration, please email: recruiter@flushingbank.com
EOE, including disabled/veterans.
Job Type: Full-time
Pay: $62,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person