MOTHER LODE ANSWERING SERVICE, INC
This is NOT a REMOTE or WORK FROM HOME type position!
Must be 18 years of age or older.
POSITION: Seeking 3 Trainees for positions as a “Professional Operator”.
GENERAL JOB TASKS:
Operators use Windows 10 PC’s with an electronic switchboard to provide assistance and information to callers, hospitals, physicians, doctors, lawyers, tow companies, limo companies, taxi cabs, ambulance companies, plumbers, electricians and any other type of business owners.
- You must be able to type, think, talk all at the same time and have the ability to handle irate callers while staying calm and professional & courteous without sounding or being rude at any time.
- Supply information to callers regarding specific accounts and physicians.
- Take and record messages for various businesses, physicians and emergency services.
- Dispatching for tow companies, Ambulances, Appliance repair technicians and other mobile personnel.
- Operate a paging system to relay messages and phone calls to accounts, on-call people, offices and doctors.
'Work Location: One location. Remote working is NOT available.
BENEFITS OF EMPLOYMENT WITH US:
- The Minimum Wage as of Jan 1 2024 is $16.00 per hour per California law for our business. However, we start trainees at $16.50 per hour. Upon completion of training, you will receive an additional $1.00 per hour raise to $17.50/hour. Where you go from there is up to you, we are currently in need of senior operators, Team Leaders, Management Trainees, and an Assistant to the Manager. Additional pay increases commensurate with knowledge gained, abilities, experience, seniority, drive, responsibilities accepted, etc. The company does not guarantee additional increases, they are based on the economy, seniority, reliability, etc. We CURRENTLY have operators that earn up to $25/hour!
- Paydays are every Friday.
- Graveyard shifts will receive 2 Hours of extra pay for each graveyard shift worked as a Premium for an “On Duty” Meal Period and as a premium for a “On Duty” Rest period. Work 8 hours – Get PAID 10 hours!
- Thanksgiving Day & Christmas Day, Pay Time & a half ($26.25/hour).
- Overtime is not guaranteed, however it is commonly available. Operators commonly receive time & a half ($26.25/hour) or even Double Time($35/hr).
- You will be able to purchase Show Tickets, Amusement Park Tickets, Etc. at discounted rates!
- Operators that work the hardest, have the least errors, do the best job, do not miss shifts, are not late to work, are always available when needed…will be given the most hours and the highest pay!
- And other benefits as they may become available.
GENERAL WORK ENVIRONMENT:
Answering Services Operators work with other Operators or alone on Windows 10 PC’s with switchboard consoles. Consoles are located in a pleasant, well lighted, well-ventilated office with windows facing outside.
- Training lasts approximately 3 months, during which a trainees weekly hours will be from 16 hours to 32 hours per week depending on ability to absorb information. Upon completion of all training levels operator will have the ability to work full operator shifts and can receive up to 40+ hours per week as needed by the company.
- We have Operators on duty around the clock 24 hours a day - 7 days a week - 365 days a year, WE NEVER CLOSE. Our shifts are a rotating schedule with a combination of days, evenings, weekends, holidays, and graveyard work. There may even be some split shift schedules so our peak calling times will have ample Operators working to handle the volume of calls. The only operator with a set shift is a full-time Graveyard shift operator if we have one, otherwise, all operators rotate to handle the graveyard shifts. The position is “At-Will Employment” and we do not guarantee any set amount of hours, however overtime is commonly available for those who like money and are team players (Overtime pays $26.25/hr).
YOU ARE REQUIRED TO:
- Be on time for your shift. Be on time when returning from breaks.
- You must be willing and able to work whatever shift we schedule for you without issues, including weekends & holidays. We are open 24/365, WE NEVER CLOSE..
- Shifts are rotating to be fair to all operators. Must be able to work ALL shifts, Morning, Afternoon, Evening, & Graveyard.
- You must work your personal life around the job, not vice versa.
- Excessive time off requests, Absenteeism, & Tardiness will not be tolerated.
- Perform any and all tasks including but not limited to answering, training operator trainees, paperwork, filing, office maintenance, cleaning the office-kitchen-bathrooms, dealing with walk-in customers, programming new accounts, etc. or any other job or task not listed as directed by management.
- Not have any friends/relatives visiting our location while you are working or while you are on a break. Meet with friends/relatives off-premises on your 30-minute lunch breaks or after your work shift is over. Due to privacy laws, guests are not allowed in the call center at any time.
THE INTERVIEW:
During a personal interview you will receive:
- A typing test (Must be able to type a minimum of 20wpm).
- A spelling test (Must be able to spell decently and at be able to recognize when words are spelled incorrectly).
- Applicant Must be able to demonstrate the ability to transcribe Telephone numbers correctly.
- Applicant Must be able to demonstrate the ability to remember information from short 12-15 word messages from memory.'
Job Type: Full-time
Pay: $16.50 - $25.00 per hour
Schedule:
Application Question(s):
- Applicants Must be able to work all shifts (morning, afternoon, evening, graveyard), can you do this?
- Applicants Must currently live in Sonora or within 25 miles of Sonora, do you?
- Applicants Must type a minimum of 20 wpm, can you?
- Applicants Must have read the complete Job Description. Have you read the Job Description in detail?
- Please describe in your own words what attracts you to working at an Answering Service, and why you want this particular job:
- Do you understand that this IS NOT a "REMOTE" or "WORK FROM HOME" job?
Education:
- High school or equivalent (Preferred)
Work Location: In person