The Social Services Coordinator-ACHN, Bilingual works within the Patient Centered Medical Homes (PCMH) and Specialty Services to provide care coordination care to patients and their families. As part of the ACHN multidisciplinary team, oversees the processes of care delivered to patients and collaborates with the medical and behavior health team for provision of comprehensive service to ensure continuity of care and decrease health disparities. This position requires skills to access a patients psychological needs, formulate a treatment plan, and provide appropriate information. The Social Services Coordinator-ACHN utilizes resources within Cook County Health (CCH) as well as community resources appropriated to specific needs of patients/families and collaborates with PCMH staff and others for the provision of comprehensive social services.
This position is exempt from Career Service under the CCH Personnel Rules
Typical Duties
- Completes comprehensive needs assessments, develop a care plan, and provide appropriate intervention
- Assist patients with care coordination that includes durable medical equipment, prepares disability forms, transportation, advanced directives, home health, housing, food and nutritional support, obtains documents to support care coordination and any other social service needs.
- Assesses patient for any suspected abuse or neglect and coordinates care with Psychiatric Social Worker (in accordance with Illinois State Law and CCH's Abuse and Neglect policies).
- Participates in quality assurance initiatives. Assesses compliance with clinical and administrative policies and procedures.
- Identifies and develops relationships with community organizations and resources.
- Attends meetings and participates in assigned Projects, as assigned.
- Performs other duties as assigned
Minimum Qualifications
- Bachelor’s Degree in Social Services, Social Work, psychology or related field from accredited college or university Is required (Must provide official transcripts at time of interview)
- Two (2) years’ experiences in care coordination in a medical outpatient setting or social services agencies is required
- Bilingual in Spanish is required (Bilingual testing for Spanish will be administered, 80% minimum score is required)
Preferred Qualifications
- Master’s degree Social Services, Social Work, psychology or related field from accredited college or university (must provide official transcripts at time of interview)
Knowledge, Skills and Abilities
- Knowledge and understanding to provide clear and concise documentation regarding patients while maintaining this information in a confidential manner. Adheres to relevant state and federal guidelines governing patient care and treatment of sensitive information, particularly the Illinois Developmental Disability and Mental Health Code, the Illinois Confidentiality Code, HIPAA and EMTALA.
- Excellent human relations and oral/written communication skills.
- Demonstrates constructive involvement with professionals in the hospital, the agency and in the community.
- Demonstrates ability to utilize and teach appropriate behavior management techniques.
- Ability to actively participates in team activities, in the larger hospital and in the community in ways that make a positive contribution to team operations.
- Ability to maintain appropriate professional boundaries with all staff, trainees and patients at all times.
- Ability to assess information while applying critical thinking to determine course of action and relay this information to patients, families and clinical staff.
- Ability to develops and maintains professional relationships with court, police, human services, entitlement and governmental agencies, health services vendors and private organizations to enhance services delivery and agency image.
- Ability to physically perform in terms of physical movements, vision, hearing and speech, as outlined in job description.
- Ability to work independently and a willingness to provide psychiatric consultations and care to all Cook County Health sites.
VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
- Meet the minimum qualifications for the position .
- Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
- Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.
MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION
BENEFITS PACKAGE
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Deferred Compensation Program
- Paid Holidays, Vacation, and Sick Time
- You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
- Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
- Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
- CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER