- Required to have a minimum 1+ years of work experience and bachelor's degree in Social Work (preferred) or Public Health, Counseling, Psychology within SNAP verification of eligibility, Insurance verification of eligibility, Student verification of eligibility for enrollment.
Enrollment of patients into Clinic Programs
Enrollment of Students into Training Programs
Enrollment of participants for SNAP benefits
Minimum 1+ years of recent, previous Administrative support experience and customer service.
This position is a sole contributor to provide customer service patient enrollment and tracking, obtaining and tracking authorizations, record auditing and support enrollment.
Must be Culturally and Linguistically competent, Bilingual a plus; Haitian Creole, Portuguese Creole, Spanish, Vietnamese, Chinese, Cambodian
Maintain and tracks all Intake Registration and Admission Documentation
Provide customer service to patient’s in Registration, enrollment, and Admission
Providers outreach marketing and tracking via calling email participates and vendors
Obtain authorizations for billing and maintain authorizations
Complete applications for criteria for verify eligibility for all programs
Properly track and follow up with staff documentation.
Distribute all finalized documentation to appropriate staff File documents
Maintain accurate records of all completed billing documentation
Coordinate calendar and schedules including coordinate calendars for several managers Perform
account representative customer services
Enter all review results in appropriate data systems
Document all review findings in the designated review database
Creating correspondences and communications required by the contract, including denial letters to providers and participates
Handle the main telephone line for applications and enrollment
Create reports reflecting the start and end date of services and keep track of applications and enrollment
Data entry and organize computer-based information applications and enrollment
Maintain electronic and hard copy filing system
Other duties as assigned by department manager
Follow HIPAA guidelines for the management of privacy and confidentiality