Summary:
The Client Service & Implementation (CS&I) Change Lead role is being created within the Change Management function of the CS&I Transformation Team to provide holistic and centralized support of all strategic change that will impact the CS&I organization and allows for dedicated focus and collaboration across the CS&I teams to ensure optimal change readiness plans are put into place.
Responsibilities:
- Act as change agent liaison aligned with the CS&I teams to facilitate and evaluate impact of TPS initiatives, define optimal change deliverable tactics and facilitate the acceptance of initiatives through effective change management practices
- Help identify stakeholder impacts and anticipated points of resistance, and create plan to mitigate challenges through engagement with cross-functional stakeholders inside and outside of TPS (e.g., product, sales, RMs)
- Collaborate and partner with other Change Management teams outside of CS&I to effectively convey the scope of the change and thoroughly understand and assess the impact the change will have on the people, processes, and technology as well as identify any associated risks of the change to incorporate into broader change plans
- Align with business or team leads on scope of change and overall impacts
- Ensure Change Management process is followed
- Manage the change end to end; identify any other stakeholder impacts
- Manage internal communications to the teams about the change inclusive of any resources
Must Haves:
- 1-2 years process consulting (more business end)
- Strong leadership skills - some experience in leadership (Ability to run workshops)
- Ability to write procedures (must), analyze and understand process mapping as a method of visualizing an ongoing process
- Ability to analyze information from customers, vendors, and key stakeholders
- Strong understanding of business process analysis methods and skills to find ways to help clients achieve their goals
- Experience with VISIO - or other mapping tools preferred
- Experience with MS Office Applications
Soft Skills:
- Strong communication skills
- Strong collaboration skills to partner with stakeholders and team members
- Excellent writing skills
Job Types: Full-time, Contract
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
Experience:
- Process mapping: 2 years (Preferred)
- Visio: 1 year (Preferred)
Ability to Commute:
- Chicago, IL 60606 (Preferred)
Work Location: Hybrid remote in Chicago, IL 60606