Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. The employee can be based anywhere in the United States (remote/work from home position).
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
- Assist project and technical engineers in integration of new systems
- Assist technical and development personnel in application quality testing
- Work on site to install, commission, and test installation of material handling solutions
- Provide specified technical support to customers on-site
- Troubleshoot server hardware, Ethernet networks and other peripherals such as printers
- Review Sales and Estimating Functional Specification documentation
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
- Participate in an on call rotation during non-business hours
- Bachelor's Degree (Computer Science, Software Engineering, or related field)
- At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
- Experience with Oracle databases
- Experience with MS SQL Database
- Experience with Windows operating systems