Looking for motivated Ecommerce Customer Service Representative/ Optician to grow with us! Optical experience a plus. Must be a QUICK LEARNER, enjoy recommending products to customers, manage multiple responsibilities, and familiar with Ecommerce. Founded in 2001, we have been selling sunglasses and prescription eyewear through our websites, Amazon, Ebay and Walmart.com since 2009. Located in Carrollton, TX, across from Addison Airport. Workday will start at 8 am & end at ~ 4:00 pm. Paid lunch breaks and paid holidays! Hiring immediately.
Please do not apply if you are looking for a short-term position. If you are enjoy working in a close-knit, entrepreneurial environment, we want to talk to you!
You will also qualify for monthly commissions, so if you enjoy soft selling, we encourage you to apply!
Responsibilities:
- Manage all customer service in Amazon, Walmart.com, Ebay and our websites. Maintain our 98% customer satisfaction response rates. (25% of job)
- Manage online prescription sunglass orders from start to finish. (20% - 40% of job)
- Recommend best eyeglass prescription options for customers. Follow up with customers and close sales. (20% of job)
- Take care of walk in customers for prescription eyeglasses (we will train) (5% of job)
- Assist and manage Social Media including Facebook, Pinterest, Instagram, etc.
- Assist w/ daily picking, shipping and order fulfillment (very hands on), help maintain shipping supplies. (20% of job)
- Maintain ebay, Amazon and website feedback and rating systems. List new products.
- Answer all incoming phone calls and help customers in showroom. (20% of job)
Qualifications:
- Optician experience or knowledge of prescription eyewear not required, but a plus.
- Customer service oriented and enjoys speaking to customers on the phone.
- Quick Learner, sharp, intelligent and focused.
- Team player, reliable, responsible, drama-free, excellent communicator.
- Ability to handle a light physical workload.
- Ability to thrive in a fast-paced environment, does not like to be bored
- Deadline and detail-oriented
- Proactive, self-driven and efficient
- Type at least 40 wpm
- Knowledge of Microsoft Office
- Don't mind small 15 lb fluffy dog in office every day
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
Work Location: In person