TopTech Electric & Plumbing is a family owned business that provides residential electrical & plumbing services to the DFW metroplex.
We are looking for a Customer Service Representative to join our team! The ideal candidate would be someone who is a team player, motivated, and can handle a fast paced environment.
Responsibilities:
- Answer incoming calls and make outbound calls.
- Proactively schedule and reschedule appointments as necessary to maintain the schedule.
- Build rapport with our customers.
- Respond to customer inquiries in a timely manner.
- Gather customer information and update when necessary.
- Assign calls to technicians based on location and priority
Requirements:
- High School Diploma
- Previous experience in a CSR position.
- Extraordinary customer service skills.
- Must have a positive and professional attitude.
- Ability to prioritize and sometimes multitask.
- Excellent communication skills.
- Strong date entry skills including typing.
- Ability to pass drug test and background check
If this position sounds like a great fit for you we encourage you to apply!
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Work Location: In person