Responsibilities include answering incoming phone calls, scheduling property tours with prospective residents, and following up with those prospects. Good communication skills, marketing experience, a proven track record, excellent customer service skills, and computer skills are required. Other responsibilities include, but are not limited to:
- Answer all incoming phone calls professionally and convert prospective residents from phone traffic into physical traffic.
- Follow up with prospects via phone calls and emails until they have leased elsewhere
- Walk move-ins at least two days prior to move-in and note any service requests.
- Process applications for Property Manager’s final approval according to policy.
- Acquire extensive knowledge of the property, the neighborhood, local schools, etc., to assist in leasing.
- Walk available units and models daily to ensure a perfect product. Open blinds, turn on lights, air conditioning or heat, and freshen. Inform maintenance supervisor of any needs or concerns in unit.
- Walk the property and report any liability problems noticed immediately.
- Prepare all lease documents prior to move-in according to policy. Keep sufficient supply of leasing materials available.
- Prepare all traffic reports, guest cards, etc., as required. Record all traffic, leases, move-ins, move-outs and renewals on the required forms or in the system.
- Acquire extensive knowledge of our Rental Application, Rental Agreement (Lease), Rules and Regulations, etc., to discuss in detail with the new resident.
- Maintain resident relations programs as defined by supervisors.
- Prepare Weekly and Monthly Market Surveys on a timely basis as required by the corporate office and use this knowledge to help maintain a competitive occupancy and rental rate.
- Perform any and all duties called upon by supervisors to ensure that the property operates in an efficient and economic manner.
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person