The HCBS Enrollment and EVV/Speech SupportCoordinator is responsible to effectively support the entire enrollment process from HCBS program introduction to DDD authorization(s) and to create a positive and organized enrollment experience for all new HCBS program members and their families. After a member and/or provider has completed the on-boarding process, and PCSP goals have been developed, the Enrollment Coordinator is responsible for the ongoing monitoring and collaborative submission of reports of progress on PCSP goals and objectives. The PCSP Coordinator will collaborate with HCBS personnel on PCSP meetings. The HCBS Coordinator will also provide administrative support to the OSBI Speech Therapy program by assisting with billing to DDD/MCO’s for services provided, be liaison to DDD TPL waiver Department and provide additional support to HCBS Management in EVV compliance and Billing as needed. This position is critical to the success of our organization carrying out the OSBI Mission and of ensuring the success of OSBI Programs and Services.
Qualifications:
- Associates or bachelor’s degree in accounting strongly preferred, but not required.
- Minimum of 1-2 years administrative experience.
- Strong knowledge of MS Office (Excel) required with advanced skills preferred.
- Experience with Square payments systems and/or School Cafeteria payments/accounts systems preferred.
- Knowledge of DDD and/or GGRC Billing requirements and systems, DDD Focus systems, and billing submission systems like Spokechoice; or the ability to master these systems within 90 days of hire.
- Ability to work well under pressure, maintain deadlines, and work independently as well as in a team environment
- Excellent written and verbal communication, customer service, organization, computer, and inventory skills, and a capacity to maintain a strong attention to detail.
- Pro-actively problem-solve and seek ongoing opportunities to assist other staff within Accounting Department.
Responsibilities:
Job Performance:
- Identify and correct billing errors based off of AZ paid/rejected reports which includes, but is not limited to emailing DDD Support Coordinators, reaching out to members families, etc.
- Use the following systems for billing claims, authorizations, and waivers: Spokechoice, Wellsky, MCO Billing system, Office Ally, billing for therapy related services. Follow up on late payments and working with DDD’s Third Party Liability (TPL) Waiver Department.
- Proactively and independently troubleshoot processing issues and effectively collaborate with other departments to overcome any billing issues that may arise (e.g., HCBS or Friday-Fun-Night billing issues, In/Out accuracy concerns with Front Desk personnel, working with Enrollment Coordinators and/or State Support Coordinators to ensure all members have necessary State approvals/authorizations for billed activities, etc.).
- Manage HCBS Personnel Files: New hire paperwork, Checking references, complete background checks, act as notary, complete OIE, SAM, APS status. Make sure all new hire paperwork is completed and the new hire has been scheduled or completed necessary training. Check status on FPCC verification.
- Attend DDD meetings with families and DDD SC, currently via Zoom. Assist as needed with assessments for services. Help provide feedback, etc. Provide emergency HCBS if needed.
- Assist other HCBS Department personnel with tasks as needed, which may include tracking compliance on member/provider files, collaborate with OSBI accounting/billing team to ensure timely submission of DDD billing claims.
Customer Service:
- Provide excellent customer service by delivering quality and timely (within 24 hours) information when requested by parents, vendors, colleagues, supervisors, staff, auditors, and other stakeholders to further OSBI mission, vision, and core values and goals.
- Project a pleasant, helpful, professional, knowledgeable, and capable image consistent with the One Step Beyond mission in public interactions.
- Consider the welfare, growth, and development of program members as a top priority in all organizational and program decision making, planning, and development.
- Utilize appropriate tone and tact with all member-family communications, projecting a clear feeling of gratitude, support, and kind understanding.
Leadership and Team Collaboration:
- Ensure for reporting staff’s high-level performance and job satisfaction at all times.
- Work well with accounting team and others on staff to accomplish Financial and OSBI goals.
- Handle difficult situations with a positive attitude by actively seeking problem resolution, creative solutions, and department and organizational enhancements to ensure that business services provide responsive and timely outcomes to support the financial success and sustainability of OSBI.
- Seek opportunities to share knowledge, experience, and best practices with colleagues to enhance organizational and program effectiveness.
Continuous Improvement:
- Continuously evaluate job procedure effectiveness and collaborate with the management to implement improvements and adjustments to processes and procedures.
- Seek opportunities to collaborate with and learn from colleagues to achieve an effective and positive organizational culture for staff and its program members.
- Demonstrate self-awareness of strengths and challenges and implement strategies to enhance strengths and address challenges.
- Attend at least one continuing education opportunity inside/outside OSBI each year.
Job Type: Full-time
Pay: $14.30 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Application Question(s):
- This role pays an hourly rate of $15.25, is that acceptable for you?
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
Ability to Relocate:
- Glendale, AZ: Relocate before starting work (Required)
Work Location: In person