SUMMARY: The Field Service Technician encompasses DFW Security’s mission to provide “An Exceptional Customer Experience”. Field Service Technicians provide expert-level installation of services, while delivering high caliber customer service. Customers rely on these individuals to provide value and peace of mind throughout the DFW community.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide an Exceptional Customer Experience.
- Troubleshoot alarm systems, wiring and associated Home Automation devices.
- Ensure on-time arrival to daily customer appointments.
- Test the operation of all equipment to ensure proper functionality and signal reception required to establish service.
- Maintain a clean and organized Vehicle.
- Maintain an accurate count of inventory on your vehicle.
- Follow required processes of wired/wireless technology and connection procedures.
SCHEDULE:
Tuesday through Friday from 9:00AM - 6:00PM & Saturday 10:00AM - 6:00PM.
SKILLSET:
Experience in Alarm Installation and Servicing
Effective Communication skills while problem solving
Excellent Customer Service skills
KNOWLEDGE, SKILLS, AND REQUIREMENTS:
- Working knowledge of 2GIG, Honeywell, Qolsys, DSC, GE, and Alarm.com Products.
- Exceptional Customer Service skills.
- Bring your own tools.
- Clean Driving Record with Valid Driver’s License.
- At least (1) year of Alarm Experience.
- Low-voltage license or alarm installation certification (RAS Certification a plus!)
PHYSICAL DEMANDS:
- Lift and Carry up to 45 lbs.
- Climb ladders up to 14 feet.
- Work in attics and other limited space areas.
- Bend, kneel, crouch, and stand for extended periods of time.
WE OFFER:
- Company Vehicle and Fleet Card
- Medical, Dental, Vision, Life, Short- & Long-Term Disability
- 401K with Company Matching
- Paid Time Off
- Employee Discount for Security Services
- Guaranteed Work Every Day, 2-6 jobs per Day
- A Cohesive Team of Seasoned Technicians & Managers