Make their FIRST IMPRESSION a memorable one! At Great Wolf Lodge, the Entertainment Ambassador / Character Performer creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads the Great Wolf Lodge kids' activities. As an Entertainment Pack Member, you will ensure our guests have a rewarding and memorable experience that will keep them coming back again and again
Essential Duties & Responsibilities
- Facilitate and perform all branded experiences consistently according to Family Tradition procedures
- Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
- Willingness to perform child-friendly promotional activities on-site and in the community
- When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance
- Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
- Distribute Great Wolf Lodge promotional items designed to help increase guest experience and guest attendance at events
- Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events
Responsible for all aspects of Character Appearances and Entertainment at the property including:
Character/Performer
- Perform character appearance duties in a manner deemed acceptable according Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances
- Perform Wolf Walk, Story Time, and other branded events/experiences outside of the Cub Club room (hands-on learning, dance parties, karaoke)
- Personally interact with Great Wolf Lodge guests
Escort/Performer
- Escorts are the 'voice' of the character, you must have the ability and will be expected to converse casually and appropriately with guests
- All character and escort duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed
- Responsible for character costume operations including care, cleaning, maintenance, etc.
Cub Club (room)
- Perform all Cub Club experiences while always maintaining brand-approved reasons for our youngest guests and their parents to want to spend time in room
- Provide and maintain a fun, engaging environment inside Cub Club at all times and promote hands-on learning through daily activities
- Responsible for running Cub Club rooms on a daily basis including but not limited to maintaining high quality look of room at all times
- Provide quality guest interactions with consistent upbeat, fun and energetic personality at all times. When not on break, act as though you are on stage at all times
- Ensuring that all items within Kids Club are brand consistent. If not, informing their Supervisor of issues
- Perform all branded experiences consistently according to Family Tradition procedures
- Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences
- Assist Kids Experience team with inventory of event & activity materials
- Ability to learn new skills including, but not limited to, face painting, balloon making or other event related entertainment
Basic Qualifications & Skills
- Some High School education or equivalent
- Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
- Proven customer service skills and communication skills; able to read and interpret English language manuals related to safety, operations, and procedures
- Successful completion of a criminal background and drug screen
Desired Qualifications & Traits
- Previous experience in a related fields such as Entertainment, Hospitality, or Education
- Charismatic, enthusiastic attitude
- Fun, outgoing personality. Ability to engage guests, children and families in an upbeat, positive manner
- Strong interpersonal and guest service skills required
- Demonstrated ability to adhere to guest service and programming procedures and policies
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Previous as a Character and/or working with children
Physical Requirements
- Ability to lift up to 50 lbs.
- Able to sit and/or stand for long periods of time
- Ability to maintain composure in character suits; including heat and humidity for periods of 30 minutes
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person