Description:
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Summary
The Manager–Revenue Cycle is responsible for overseeing employees who are on-site in a hospital or within an office. This individual will evaluate the progress of the Account Resolution Specialists, Customer Service Representatives and/or Early-Out Representatives maintaining employee records, quality assurance, etc.
Responsibilities:
- Oversee and direct the daily activities of the department
- Coordinate account inventories and report daily/weekly to the Operations Director
- Monitor staff training
- Maintain time and attendance records for staff
- Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads/call volumes, etc.
- Some travel may be required
- Coordinate overtime to accommodate workloads when necessary
- Report and document employee disciplinary problems to superiors and human resources
- Conduct quality assurance measures (i.e. auditing accounts, employee productivity, assist with evaluations of employee work performance)
- Work closely with client service manager to ensure performance matches client expectations
- Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
- Maintain awareness of and actively participate in the Corporate Compliance Program
- Assist with other projects as assigned by management
Required Qualifications:
- Bachelor’s degree or equivalent experience is required
- Epic Systems experience is required
- Experience with medical claims billing and/or patient accounting processes is required
- Revenue Cycle Management experience is required
- Ability to effectively work and communicate with coworkers, staff, management and clients
- Ability to present oneself in a professional and courteous manner at all times
- Working knowledge of personal computers
- Demonstrate initiative and creativity in fulfilling job responsibilities
- Excellent written and verbal communication skills
- Ability to prioritize multiple tasks in a busy work environment
- Must demonstrate strong leadership abilities
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. The company participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.