United Carpet is a fast-paced flooring, painting and cabinet company servicing the Greater St. Louis area. We are located near Lambert Airport with easy access to Highways 70 & 270. We are a close-knit group who are dedicated to serving our customers as best as possible.
As one of our Customer Service Associates, you will play a vital role in delivering a world-class customer experience to our customer base and act as a key resource for excellent service. You will also work closely with our sales staff.
Duties Include:
- Order taking via incoming phone calls from customers & sales personnel
- Create and process customer work orders/quotes
- Respond to customer emails in a timely manner
- Retrieve web orders and process
- Work closely with the Schedule Dept to coordinate installs
- Reschedule installs when necessary
Qualified applicants:
- 2+ years of CS experience.
- Self-motivated with great organizational skills
- Ability to multitask in a fast-paced environment
- Date entry skills are essential with the ability to type a minimum of 50 words per minute with a 95% accuracy rate
- Proficient in Excel and Microsoft Office Outlook
- Phone etiquette is a MUST
- Excellent communication and follow-thru skills
- Excellent organization skills with strong attention to detail
- Enjoys working with others in a close-knit office environment
* $16-$20 per hour depending on experience
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work Location: In person