Overview:
This is a full-time position. We offer competitive compensation with a starting salary of $50,000 based on experience and qualifications. Our benefit package includes medical, dental, vision, life insurance, flexible spending account, 457 plan(s), IMRF Pension, employee discounts, vacation, holidays, sick time and personal days.
Job Purpose
The Program Supervisor for the ice arena is responsible for the development, management and continued growth of ice arena programs including, summer hockey and skating camps, Skate Academy, Hockey Academy, Travel Hockey, and assisting with rink special events. Manages ice rentals.
Essential Functions:
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Plan, develop, implement, and evaluate programs, facilities and services associated with the Special Facilities program portfolio, including but not limited to: Learn to Skate, Learn to Play-Youth Hockey, Adult Hockey, Travel Hockey, Summer Hockey/Swim Camps, coaching clinics, program clinics, special events, and ice rentals.
- Recruit, hire, train, schedule, supervise, complete payroll and evaluate performance of staff.
- Oversee ice arena program coordinators, coaches, volunteer coaches and instructors, providing leadership and guidance in the performance of their duties and responsibilities
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Research and develop new program ideas, special events for all ages, recommend and implement improvements.
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Working with leadership staff, develops SMART program budget goals and evaluates, manages goals progress to completion.
- Working with leadership staff develop annual program budgets in line with cost recovery goals and is responsible to manage budget through annual cycle.
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Manager Northwest Travel Hockey volunteer coach, assistant coach and team manager program, including recruitment, training and evaluation.
- Maintain and organize the Skate Shop, maintain skate rental inventory and helmet program, plans for replacement of equipment on an annual basis.
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Plan and lead staff meetings in all program areas to address strengths, weaknesses, opportunities and threats
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Oversees facility cleanliness and organization related to staff’s role in overall facility custodial program.
- Working with the Aquatics Program Supervisor and Operations Supervisor, takes the lead in the development and planning of rink special events and coordinate day of activities. Additionally, works with the Aquatics Program Supervisor on pool special events.
- Coordinates and plans with the Facilities Operations Coordinator, Maintenance Supervisor, and Customer Service Supervisor to provide support, training and staff to ensure rink facility operational needs are being met for customer service, custodial and maintenance care related to service delivery.
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Develop and direct training programs for the development of staff to ensure quality program delivery.
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Responsible for ongoing evaluation of programs, services and facilities
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Act as a leader and nurture a team oriented that promotes effective staff communication facilitating the accomplishment of desired goals and objectives.
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Maintains and manages program, and staff supplies and equipment. Research new and innovative equipment, competitively prices and procures materials, supplies and services as outlined in Park District purchasing policies. Prepare and manage budgets, purchase requisitions, P-card statements.
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Seek out customer input, investigate and acts upon requests, suggestions, and complaints concerning programs and services.
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Participates in the preparation of Annual Special Facilities Program Participation Report and other reports as necessary.
- Prepare and maintain required attendance, service, personnel and property records.
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Under the direction of the Communications and Marketing Department, participates in the production of the seasonal Program Guides and development of program marketing and promotion efforts.
- Makes efficient and effective use of resources under their discretion.
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Maintains a revenue generation mind-set and conducts cost benefit analysis, pricing reviews, program lifecycle audits, and lead staff in using financial systems to meet budgetary and financial goals.
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Prepare and monitor registration information through Amelia software system and manage waitlist, refunds and program transfers,
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Coordinate with other parks departments to provide service relating to program demand.
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Foster partnership with community and public/private sector organizations in support of the District’s mission and act as the liaison with different community groups as assigned
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Manage relationships with independent hockey clubs, actively participate with hockey and figure skating boards and governing bodies boards and remain updated on rule changes and initiatives.
- Foster a working environment that promotes safe work habits and active participation in the agency’s risk management program
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Due to the nature of the industry, evening and weekend hours will be required.
Additional Functions:
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Ability to step in and help with programs as necessary
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Assist with the coordination and oversight of the inclusion of participants who have special needs.
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Assistance required with special projects and events (i.e. Day in Our Village, Fall Fest, Frank Lloyd Write Run and Ice Show) Serve on assigned committees upon request (i.e. Safety, Innovation, etc.)
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Attend Park Board meetings upon request to provide information or recommendations to the Commissioners as deemed necessary.
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Survey customers for feedback and ideas
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On call nights and weekends as needed
Knowledge, Skill and Work Experience Required:
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Bachelor’s Degree (4year) in Recreation or related field
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Minimum 2 years experience working with an Ice Arena, in the area of Hockey and/or Figure Skating
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Minimum 2 years of progressive work experience in the park and recreation industry
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Minimum 2 years supervisory experience
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Certified Park and Recreation Professional or able to attain within one year.
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Involvement in recreational or competitive hockey and/or figure skating
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Valid Illinois Driver’s License. Pre-employment drug test required. This position is part of a random drug-testing program and must maintain a good driving record.
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Knowledge and experience in Microsoft Office applications
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Ability to multi-task workload
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Strong written and verbal communications skills. Able to interact and collaborate with all levels of employees and patrons.
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Strong organizational and interpersonal skills
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Planning and problem-solving skills
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Certification in advanced Cardiopulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 3 months of employment
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Customer service focus
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Programming experience in a recreational setting
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Knowledge of safety and risk management
Psychological Considerations
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Demonstrate sound judgment in evaluating everyday operations as well as pressure type situations
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Creates harmonious team-oriented work environments
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Engage systems that convey a favorable Park District image with the media, other Village agencies, and the public
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Work effectively with internal and external customers, recognize diverse opinions and needs, and maintain a positive working relationship with all employees.
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Maintain the highest standards of ethical conduct
Physical Considerations:
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Frequently sitting, walking, standing and typing
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Occasionally climbing, balancing, bending, kneeling, crawling
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Strength – Work requires handling average weight (up to 50 lbs.) materials or equipment
Environmental Considerations:
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Normal office conditions for the majority of work. May include variation in temperature.
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May be exposed to occasional inclement weather, as position requires temporary outdoor work.
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May be exposed to chemicals such as cleaning materials, acids, paint and chlorine
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Prolonged hours including mornings, nights and weekends
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May include prolonged hours seated at a desk performing computer work
Cognitive Considerations:
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Ability to understand and carry out verbal and/or written instructions efficiently and effectively
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Ability to interpret “early warning” signals and communicate information
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Ability to involve others through informal networking and in decision making
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Ability to speak effectively to the public
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Math skills including measuring, calculating and estimating
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Ability to complete tasks without immediate supervision
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Ability to interpret and explain Department and District policies and procedures
Customers:
Internal: Employees of Park District; Board of Park Commissioners
External: Patrons of Park District of Oak Park; residents of Oak Park, WSSRA, Partner Organizations including governmental and non-profit groups, and the Oak Park Business Community
This job description is not designed to cover or contain a comprehensive listing of activities, duties, functions or responsibilities that are required of the employee for this job. Duties, functions, activities or responsibilities may change at any time with or without notice.
The Park District of Oak Park is an Equal Employment Opportunity Employer!