Raute US Inc. is a global leader in the supply of processing equipment, technology and services to manufacturers in the engineered wood industry. Core business segments include plywood, LVL, and engineered wood solutions. Raute US Inc. is the US office of Raute Corporation, based in Finland.
We are committed to our employees and their work life balance, benefits and retirement goals. Here is what we can offer you;
- 100% Employer paid health benefits for you and benefits offered to your family (medical, prescription coverage)
- 401k employer contribution and matching
- Flexible spending account
- Raute standard bonus program
- Employee appreciation events
- Employees grow here and are encouraged apply for other internal roles
- 8 paid statutory holidays
- 10 days paid vacation
- 15 days sick leave
- Highly competitive wages
- Optional employee paid supplemental insurance
ABOUT THE POSITION - Field Service Specialist
As a key member of the Technical Operations group, the Field Service Specialist will play a vital role that directly impacts our customer’s success and overall satisfaction with Raute’s systems. You will develop long term relationships with our customers maximizing the utilization of our equipment from the commissioning phase to end of life.
Responsibilities
- Responsible for start up and preventative maintenance of veneer processing equipment including troubleshooting, optimizing and tune up of systems,
- Provide operator training on equipment,
- Conduct system performance tests and experiments by measuring process variables,
- Provide feedback into process and controls design optimization,
- Provide effective bi-directional knowledge transfer between the Customer and Raute,
- Provide thorough reporting on each customer visit using internal CRM software,
- Utilize appropriate internal resources to address our customers support needs,
- Responsible for all related administration pertaining to customer calls, including the timely completion of service reports, expense reports and weekly time reports,
- Observe, record and interpret plant and equipment operational and maintenance issues and present results,
- Track preventive maintenance and upgrade requirements,
- Participate in the review and prioritization of support issues,
- Provide ideas and processes to increase overall efficiency of the Technical Operations department and Raute,
- Drive the Raute vision to develop and be the best support organization in the industry.
Qualifications and Experience
- Diploma in electrical technology, ASTT, or equivalent trade experience in control systems and software
- Minimum of 2 years of experience in an industrial equipment environment working with wood processing machinery
- Demonstrated experience in diagnosing, repairing and solving systems and equipment with a practical and hands on approach
- Good understanding of PLC systems (Allen Bradley, CLX, Siemens, RSView or RSLogix) in both programming and troubleshooting
- Mechanical aptitude with an ability to troubleshoot issues
- Ability to travel throughout the US and globally,
- Must possess a valid passport and driver’s license.
Attributes
- Superior communication and listening skills to resolve customer issues
- Excellent interpersonal skills including integrity, courtesy, tact, teamwork, respect and discretion
- Advanced analytical and problem solving skills
- Proven customer oriented skills in a service environment
- Ability to quickly build and maintain rapport with others
- Ability to adapt to a fast changing environment and work well under pressure
- Operational planning and organizational abilities
- Demonstrated ability to meet commitments and able to establish workload priorities
- Interest in expanding skills base to include cross training in other applications.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Experience level:
Schedule:
- Extended hours
- Monday to Friday
- Overtime
- Weekends as needed
Work setting:
Education:
Experience:
- computer, mechanical or electrical/electronic: 2 years (Required)
Willingness to travel:
Work Location: Multiple locations