Behavioral Framework – the leading provider of ABA therapy to children diagnosed with autism in the DMV area – is looking for an Intake Coordinator to join our team!
The Intake Coordinator is responsible for welcoming new clients, scheduling and coordinating diagnostic evaluation appointments, and maintaining accurate recordkeeping in the organization. This position reports to the Intake Manager.
Behavioral Framework Highlights:
- Behavioral Framework is devoted to the pursuit of providing excellent, honest, and compassionate care within the autism community.
- We believe in the dedication and passion of our professional team and the science behind ABA to make a difference in the families and children we serve.
- Ranked on the Inc. 5000 list for 3 consecutive years.
- 1 of 4 Autism providers in the country to earn 3-year accreditation + telehealth from the Behavioral Health Center of Excellence
- Beautiful new office 2-minutes from I-270
Essential Functions
Intake and Recordkeeping
- Receive, respond and follow up on prospective client inquiries for diagnostic evaluations via phone and email.
- Schedule initial appointments with clients.
- Coordinate the appointment schedule with Clinical Management.
- Provide reminders to ensure new clients attend their appointment.
- Receive, process, track and file new client intakes and assessment documents.
- Educate parents on legal documents and manage signed documents.
- Manage medical files on past and current clients.
- Audit checklist and conduct monthly audits of binders, medical files, and online systems for completeness and accuracy.
- Maintain relationships with clients and keep updated on the status of intake and authorization process.
Knowledge, Skills, Experience
- Maintain confidentiality; adhere to all HIPAA guidelines/regulations.
- Excellent customer service skills.
- Knowledge of the behavioral health industry and terms.
- Experience in managing recordkeeping and tracking systems.
- Experience with patient care coordination.
- Experience working with insurance companies.
- Knowledge of regulations related to Medicaid and commercial insurance.
- Knowledge of industry regulations.
- Excellent organizational skills.
- Proficiency in Microsoft Office Suite.
- Min High School diploma, college degree preferred.
- Bilingual English/Spanish required.
Work Environment, Physical Conditions
- Ability to work in a fast-paced environment.
- Ability to work 40 hours per week.
- Ability to work cooperatively with others.
- Must comply with practice policies and procedures.
- Requires daily in-office work. It does not meet the requirements of regular telecommuting.
- Physical activities include sitting for long periods of time, walking, bending, kneeling.
- Must be able to reach, pull, and push.
- Requires manual dexterity, auditory and visual skills.
- Ability to lift up to 15 lbs
EOE
Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.
We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- This position requires you to work in the office full-time, are you able to meet this requirement?
Education:
- High school or equivalent (Required)
Experience:
- Medical records: 1 year (Preferred)
- Intake: 1 year (Required)
Language:
Work Location: In person