www.midvalleydisposal.com
ABOUT MID VALLEY DISPOSAL
Founded in 1997, Mid Valley Disposal (MVD) a leading locally owned and operated company that services recycling, organics, and solid waste in the San Joaquin Valley. With four generations of experience, this family-owned business has grown from one collection vehicle back in 1997 to over 160 collection vehicles in operation today, providing collection services in Fresno, Madera, Kings, and Tulare Counties.
We are an organization that prides itself on fostering an atmosphere of continuous improvement in attaining operational excellence, maintaining a safe work environment, and exceeding our customer’s expectations. To that end, we seek to find individuals committed to sharing these values in a team environment. We offer competitive wages and a comprehensive benefits package to our people.
DISPATCHER
SUMMARY:
The dispatcher is responsible for communicating back and forth with drivers and assist with problem resolution while on route. In addition, create capacity, maximize productivity, and ensure prompt, courteous and efficient service to all customers and drivers.
RESPONSIBILTIES:
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Dispatch drivers to calls as they are received, coordinate customer needs, driver locations and loads, and scheduling factors to balance cost and speed of response.
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Assign routes and service tickets to appropriate drivers throughout the day and for the next day, close service tickets each day.
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Receive incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service.
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Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
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Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
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Ensures same-day service on missed pick-ups by coordinating driver movement in the field.
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Records and documents information from route logs for data entry into computer software.
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Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
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Assign loads to drivers based on designated routes and driver location.
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Prepare, update, and dispense the daily route schedule.
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Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pickups), route completions and driver locations.
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Ensure route completion via the driver check-in process.
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Courteously interact with customers, as required.
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Direct office traffic and addressing upcoming issues and communicate to supervisor or management.
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Collect mail and distribute it appropriately.
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Report driver performance issues or concerns to appropriate management for resolution.
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Follow all required safety policies and procedures.
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Process tags for contaminated and overloaded bins.
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Occasionally travel to other MVD sites.
REQUIREMENTS:
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Ability to work in a fast paced and interactive environment while taking initiative to solve issues as they arise.
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Ability to manage multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
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Demonstrate a high customer service commitment.
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Ability to utilize industry specific software applications.
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Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
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Ability to communicate effectively both written/verbal.
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Knowledge of the waste management industry is preferred.
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Tenacious, critical thinking, and meticulous problem solver.
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Email, Microsoft Office,
EDUCATION:
High school diploma or general education degree (GED).
One (1) year previous Dispatcher experience preferred.
Two (2) years of Customer Service experience is preferred.
Fluency in Spanish is preferred but not required.
This is a full-time position with a benefits package. Salary/Hourly rate will be determined based on experience and training of the candidate.
Schedule will be Monday through Friday occasionally Saturday.
POSITION LOCATION: Mid Valley Disposal proudly serves the California Central Valley. We are a fast-paced, high complexity organization with more 8 locations and growing.
PERKS:
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Competitive Pay
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Great Development & Growth Opportunities
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Excellent Benefits (Medical, Dental, Vision, 401k)
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Paid Vacation, Holidays and Sick Time
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Employee Discounts
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Corporate Wellness Programs
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Community Service, Community Education & Volunteering Opportunities
We are looking for individuals who are enthusiastic, energetic, and passionate about their careers. We provide our employees with an exceptional employee experience, while treating fellow coworkers with dignity and respect.
FOR MORE INFORMATION ABOUT EMPLOYMENT AT MID VALLEY DISPOSAL OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT:
https://www.midvalleydisposal.com/careers/