200 East Butcher Rd
Waxahachie, TX 75165
972-908-0040
RV Resort Front Office Clerk
Job type – Full time
We are looking for pleasant front office clerks to undertake all reservation, receptionist, and clerical duties at the front office. You will be the “face of the company” for all guests/visitors and will be responsible for one of the many first impressions we make. Ideal candidates will need to have friendly easy going personalities while also being very perceptive and disciplined. A customer-oriented approach is essential.
The goal is to make all guest and visitors feel comfortable and valued while at the resort.
RESPONSIBILITIES
- Greet and welcome guests and provide outstanding guest service at every opportunity.
- Makes, modifies, and cancels reservations for guest over the phone and in person.
- Collects and enters appropriate deposits for reservations. Refunds or transfers appropriate deposits for cancelled reservations.
- Manage the reservation process – check guest into the resort, collect and post charges owed, distribute car passes to authorized guests and visitors.
- Answer questions concerning the resort as well as the local area and any major events going on.
- Answer all calls and provide information and transfer calls as needed.
- Provide guest with directions around the resort.
- If necessary, address complaints and report problems to the Front Office Manager on duty, if unable to handle.
- Keeping workspace tidy and presentable with all necessary material.
- Contact maintenance and or management when a problem is reported.
- Sort packages, deliveries, etc.in the designated area.
- Promote a positive relationship with team members in all departments and divisions.
- Cleaning the bathrooms, laundry rooms, breakroom, and any other amenities as needed.
- Take up other duties as assigned by Management.
- Maintain a clean and safe work space AT ALL TIMES.
REQUIREMENTS
- Excellent computer knowledge.
- Strong Customer Service Skills.
- Positive Attitude is a MUST.
- Familiarity with office machinery printers, fax machine, etc.
- Strong communication skills.
- Great organizational and multi-tasking abilities.
- Must be accurate and detailed oriented.
- Problem solving skills.
- Must be able to lift 10lbs, must be able to do pushing, pulling and bending if needed.
- Must have reliable transportation.
- Must be 18 years or older with a High School diploma or GED.
- Ability to interact well with others in a team environment in a professional and respectful manner.
Northside RV Resort operates 7 days each week. Employees must be available to work a flexible schedule, including occasional weekends. Attendance is extremely important.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- How many years of customer service do you have?
Work Location: In person