Sexton Pest Control is Hiring Customer Service Representatives!
We are hiring a customer service representative to join our customer service team immediately! We have multiple positions available, Monday- Friday 8am -5pm/7am - 4pm Tuesday through Saturday 8am - 5pm/7am - 4pm
Customer Service Representative Responsibilities:
- Answering inbound calls for new & existing customers.
- Assist customers with their pest control concerns.
- Accurately answering customer questions related to invoices and worked performed.
- Verifying and confirming new customer information.
- Completing outbound calls as it relates to billing, scheduling and quality assurance follow up.
- Routing technician's appointments.
- Scheduling service appointments, bids and inspections for new or existing customers.
- Accurate data entry.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Product and pricing knowledge.
- Accurately update CRM tool with information obtained from customers and technicians.
- Respond expeditiously to emails from new and existing customers
- Auditing accounts receivable and collections.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree, or equivalent.
- Computer literate.
- Previous call center experience a plus.
- Scheduling and Route Management.
- Excellent customer service and active listening skills
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person