Who We Are
We are Ashtel Studios, a 2023 award-winning Inc. 5000 honoree, recognized among America's fastest-growing companies. With over two decades of experience, our mission has always been simple yet powerful – deliver fun, design-forward products that captivate retailers, distributors, and consumers alike. Our extensive portfolio is a testament to our commitment to excellence, featuring a diverse range of products that cater to all.
Our success is fueled by an exceptional team that thrives on creativity and innovation. Ashtel Studios isn't just a workplace; it's a dynamic community where every idea matters. Join us in an environment that celebrates individuality, encourages collaboration, and values your unique contribution. Be part of our award-winning journey as we work together to spark smiles, forge connections, and turn everyday routine into something you look forward to.
The Position
Ashtel Studios is seeking an experienced E-Commerce Specialist to manage the daily operations for our Amazon and Shopify stores. The ideal candidate will handle order processing, inventory management, and customer inquiries, ensuring timely and effective resolution across multiple channels. Key responsibilities include monitoring account health, coordinating with warehouse and marketing teams, and leveraging data insights to drive continuous improvement and brand positioning.
E-Commerce Marketing Specialist- reports to the Marketing Manager
Non-exempt position
Job Responsibilities and Essential Functions:
- Must have experience on Amazon Seller Central to be considered
- Process daily orders from Amazon and Shopify
- Manage inventory levels and forecast sales for all E-Commerce stores
- Provide effective and timely resolution of various customer inquiries and concerns across channels, and across multiple channels.
- Daily, weekly, and monthly checks on all Amazon Seller Central accounts for policy violations or account health warnings.
- Work with the warehouse manager on RMA processes and warranties
- Assist in the replacement of mis-picked or damaged items, and keep accurate records of customer interactions, orders, errors, comments, and complaints.
- Support the continued development and refinement of SOP's and metrics to drive continuous improvement in service, cost, and quality.
- Proactively search online marketplaces to ensure accuracy while looking at ways to improve our brand positioning.
- Pull reports from Amazon and Shopify to translate findings into insights and actionable growth tactics.
- Identify issues with the online ordering process, promotion codes, and/or product descriptions and communicate to the Marketing Manager, Product Support, and E-Commerce.
- Learn company product line to accurately provide current product information
- Coordinate and follow up with other departments to ensure problem resolution and work together with our customer service team members to promote an environment of customer satisfaction.
- Assist the marketing team in E-Commerce channel maintenance and other additional tasks.
- Identify new digital trends and applications to increase brand awareness
- Other duties, as assigned
Work Requirements and Skills Needed:
- 2 years previous experience working with Amazon Seller Central
- Strong data entry and Microsoft office skills
- Excellent verbal and written communication skills
- Strong organizational skills, with a focus on attention to detail
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Marketing: 1 year (Preferred)
Ability to Commute:
- Ontario, CA 91761 (Required)
Ability to Relocate:
- Ontario, CA 91761: Relocate before starting work (Required)
Work Location: In person