Thriving Audiology practice looking for a mature, charismatic, reliable medical office receptionist. We are a dedicated team and fully embrace our mission of “helping others live their best life”. This includes our patients, our vendors, ourselves and our co-workers. We are invested in hiring a team member who is also committed to a collaborative and positive workplace culture.
We work primarily with the older, hearing impaired clientele, so patience and compassion are imperative. Our ideal candidate is an independent thinker and self motivated. He/she also has computer knowledge and is detail-oriented.
JOB DESCRIPTION
- Answering phone calls & scheduling appointments according to practice guidelines
- Greeting patients as they enter the office
- Accessing records through online electronic medical records
- Checking patients in/out
- Processing patient payments
- Confirming appointments / appointment reminder calls
- Collecting insurance information
- Organizing front office, including filing, receiving and distributing mail and parcels, tracking and reporting practice statistics
- Supporting the Audiologists with their duties as delegated (and in accordance with applicable laws and regulations)
- Performing sales-related duties as assigned, to include basic paperwork and sales agreements, as well as sales conversations with patients
- Participating in company and office meetings and training programs as required
- Light housekeeping around the office, including taking out trash, restocking supplies, and wiping down surfaces, etc.
JOB REQUIREMENTS
- Customer service experience in a medical setting, hospitality or spa environment
- High school diploma required, some continuing education preferred
- Ability to pass background check
- References
Successful applicants will be able to demonstrate the following:
- Impeccable business ethics
- Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations; including listening, sales, and problem-solving skills
- Strong work ethic and ability to work independently with limited supervision
- Strong oral and written communication skills
- Creating, identifying, and capturing sales opportunities
- Ability to solve problems and provide solutions and/or escalate to the appropriate personnel
- Ability to learn on-the-job and implement professional feedback
Work Remotely
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 36 per week
Benefits:
Healthcare setting:
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location: In person