Job Overview:
We are seeking a highly skilled and detail-oriented Director of Quality and Compliance to oversee all aspects of compliance within our organization. The ideal candidate will ensure that our company adheres to all relevant regulations and standards.
Job Summary:
Director of Quality & Compliance ensures optimization of all departments at HWRC through monitoring the workings of the departments in regards to accountability, training and compliance with all regulations. The Director of Quality & Compliance will oversee the compliance functions of the Organization to ensure staff are fully trained and meeting federal, state and regulatory requirements. The Director of Quality & Compliance will work with the Senior VP of Admissions and Chief of Medical Affairs to ensure patients admitted to HWRC meet the appropriate criteria for the care that is provided by HWRC. The Director of Quality & Compliance will also work in collaboration with all Department VPs to ensure that all programs at HWRC document the level of care to optimize remission from substance abuse disorder.
Job Duties
- Assist the CEO and leadership team in areas of problem solving, conflict resolution, readiness for State Review and Joint Commission compliance, as well as other compliance related duties.
- Maintains and monitors all compliance regulations for Department of Public Health and Joint Commission.
- Maintains an understanding of state and federal regulations and facility licensing requirements regarding all levels of care.
- Develop and monitor compliance measures to stay within ethical, legal and regulatory obligations.
- Complete risk assessments within the organizations and make recommendations for improvement.
- Partake in program development to ensure all compliance needs are adhered to.
- Provide ongoing support and training to all personnel in the Organization.
- Ensure compliance with insurance requirements for billing clinical services and provide support wherever necessary.
- Manage and supervise the CAC Program and support staff in obtaining Certification.
- Monitor and Maintain the Policy & Procedure Manual.
- Assists the Chief of Medical Affairs to ensure that service and programs are delivered to optimize recovery from addiction and that service is delivered according to the Mission, Vision and Values of HWRC.
- Works closely with each Department Lead to identify unmet training needs.
Minimum Qualifications:
- Bachelor’s Degree in Business Administration or related field.
- Experience with CARF, and/or The Joint Commission required.
- Minimum of four years of leadership experience in a high growth environment and within the SUD industry preferred.
- Quality & Compliance certification preferred
- Superior attention to detail in order to identify and correct risky practices
- Must be a strong communicator and capable of expressing oneself clearly both speaking and in writing.
- Possess a collaborative personality and be open to suggestions from team members.
- Exemplify strong knowledge of industry protocols and best practices.
- Excellent analytical skills and ability to accurately interpret complex documents and policies.
- Strong time management and organizational skills and able to meet deadlines.
- Should have a strong moral code and sense of ethics
Knowledge, Abilities and Attitudes:
1. Knowledge of software programs for personal computer use, especially word processing, email, internet research and spreadsheets.
2. Knowledge and experience in planning, administering, and monitoring compliance related matters.
3. Ability to prepare and analyze comprehensive reports.
4. Strong problem solving skills and the ability to carry out assigned projects to their completion.
5. Strong interpersonal skills, including the ability to communicate effectively both verbally and in writing, establishing, and maintaining effective working relationships, gaining cooperation among competing interest groups and resolving conflicts.
6. Ability to plan and organize work of others.
7. Ability to delegate and manage projects and meet deadlines for yourself and others.
8. Ability to maintain professional standards and demeanor, including the confidentiality of employee and guest data and other sensitive information.
9. Recognition of the limits of one’s own professional expertise and the willingness to seek supervision from CEO, as needed.
10. Makes decisions based upon the best interest of the Organization at all times.
11. Interact with all levels of management to ensure business continuity.
Physical Demands:
- The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to walk, bend, stand, climb stairs, speak and read English, hear, use a telephone, drive an automobile, and operate various office and electronic equipment, such as a fax machine, computer, telephone, copier, etc. Must be able to lift and carry up to 30 pounds.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- ISO 9001: 1 year (Preferred)
Ability to Commute:
- Kent, CT 06757 (Preferred)
Work Location: In person