Position Title: Specialist, Customer Support
Department: FirstMed Pharmacy-DeWitt
Purpose: Responsible for addressing the needs of the customers in the retail store. Will assist with budget, inventory counts, and quality improvement activities. Other duties as assigned.
Report To: Manager, FirstMed Pharmacy
Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.
Materials Responsibility: Moderate: Work requires moderate responsibility for material resources. Examples of resources could include operating budgets for a work unit or department, specialized equipment, costly or unusual materials or supplies, large amounts of cash or other material assets. The employee has a moderate amount of control over these resources. The cost of errors might result in moderate damage, waste or financial loss. The difficulty, variety and depth of problems associated with these material resources is moderately complex.
Key Relationship: Co-workers/Health System Employees, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Vendors/Clients, Third Party Payors/Insurance Companies
POSITION SPECIFICATION
Education: High school graduation or equivalent
Field Of Study:
Special Training:
Training Preferred:
Licensure/Registration:
Experience: More than 2 years experience required.
Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
Working Conditions: There is limited exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 10% or less of their work day.
Possible Exposure to Blood Borne Pathogens: None
Miscellaneous:
Location: GENESIS Health System · FirstMed Pharmacy-DeWitt
Schedule: Per Diem/Casual, Variable, 8:00am-7:00pm