Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.
The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon crates memorable moments through our stunning designs and innovative technologies.
LOCATION: Remote (Preferred: North Carolina or Atlanta)
Account Manager - eCommerce is the driving force to deliver the account sales plan and plays an instrumental role in
achieving the company's aggressive profitable growth objectives. Reporting to the Senior eCommerce Manager, the ideal
candidate will possess a strong analytical mindset, exceptional problem-solving abilities, and a strategic approach to
managing eCommerce accounts. This role requires proficiency in Excel, deep dive analysis capabilities, and the ability
to drive company impact through effective customer-focused strategies.
Key Responsibilities:
- Lead E-Commerce revenue growth on assigned accounts for Napoleon portfolio of products
- Manage annual account planning, forecasting and budgeting
- Drive revenue and P&L targets, accountable for delivering e-Commerce sales, market share growth, gross profit for assigned accounts. Provide weekly account specific updates and fulfill ad-hoc requests
- Focus on increasing organic rank and paid placement for all products across major e-Commerce accounts
- Develop short-team and annual plans (product, promotion & offers) to maximize e-Commerce sales specific to assigned accounts (Lowes, Home Depot and Amazon).
- Develop strategic programs to coincide with corporate agenda and MAP compliant ecommerce specific programs
- Manage COOP and account specific customer marketing investment in conjunction with digital marketing team
- Coordinate logistics of all new product launches (hard and soft launches). Manage incoming purchase orders for accuracy and inventory
- Identify growth opportunities for existing and new products and e-commerce accounts
- Manage all e-Commerce vendor contracts including marketing and coop when necessary
- Participate and actively monitor policy and procedure management (i.e MAP)
- Demonstrate leadership by staying abreast of industry trends and competitive trends to provide regular updates and tactical recommendations to the business
- Contribute to strategic direction of Napoleon's e-Commerce business.
- Negotiate business agreements with existing and new accounts
- Work with cross functional partners to present an align product line and pricing reviews
- Work hand-in-hand with digital marketing team ensuring content and images are up to date and are consistent with ecommerce strategy
- Ensure responsive and aligned relationships with assigned e-Commerce vendors/merchants
Education & Experience:
- College diploma or university degree preferred
- Minimum 3 to 5 years of combined sales and marketing experience managing business plans with eCommerce, account management, retail marketing and merchandising, or related experience.
- Experience in retail media and e-commerce sales analysis is a plus.
- Previous experience with Dealer Portals/Extranet
- Highly proficient with Microsoft Office (Excel, PowerPoint, Word, Access, Outlook)
- Knowledge of retailer systems
- Highly effective written and verbal communication skills to enable professional sales business presentations
and business negotiations on relatively complex business and eCommerce matters to customer stakeholders
- Strong problem-solving skills and attention to detail
Ignite your Career,
Some of our competitive benefits include:
- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- 401K
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares – Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more!
The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.
We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.
Preferred
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Bachelors or better in Marketing Communications or related field
Preferred
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Presentation Skills
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Written Communication
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Verbal Communication
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Digital Marketing
Preferred
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Team Player: Works well as a member of a group
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Leader: Inspires teammates to follow them
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
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Self-Starter: Inspired to perform without outside help
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Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
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Goal Completion: Inspired to perform well by the completion of tasks