Company Name: RM European Auto Parts
Location: Littleton, Colorado
About Us: RM European Auto Parts is am eCommerce retailer specializing in high-quality European auto parts. Located in Littleton, Colorado, we pride ourselves on providing exceptional customer service and top-notch products to automotive enthusiasts across the country. As we continue to grow, we are seeking a dedicated Returns Specialist to join our team on a part-time basis.
Job Description: As a Returns Specialist at RM European Auto Parts, you will play a crucial role in ensuring customer satisfaction by managing the returns process efficiently and effectively. This position offers flexible hours, typically 1-2 days per week, allowing you to work around your schedule. The primary responsibilities include inspecting returned products, determining restock-ability, handling warranty returns, communicating with customers, and coordinating return shipments with suppliers.
Responsibilities:
- Receive and open boxes containing returned items from customers.
- Inspect returned products to determine their condition and restock-ability.
- Verify warranty claims and ensure they meet the necessary criteria.
- Communicate directly with customers regarding any return issues or inquiries.
- Compile detailed spreadsheets documenting returned items and their status.
- Coordinate return authorizations with suppliers and request return labels as needed.
- Pack and ship returned products back to the appropriate suppliers.
- Dispose or recycle packaging waste.
Qualifications:
- Excellent knowledge of auto parts, including their functions and applications.
- Some experience with car repair or automotive maintenance is preferred.
- Ability to identify different auto parts and determine whether they are new or used.
- Strong communication skills, both written and verbal.
- Proficient in email communication with a focus on professionalism and good grammar.
- Detail-oriented with strong organizational skills.
- Ability to work independently and efficiently.
Why Join Us: At RM European Auto Parts, we offer a supportive and collaborative work environment where you can apply your skills and expertise to make a meaningful impact. As a part-time team member, you'll have the flexibility to balance work with other commitments while gaining valuable experience in the automotive industry. Additionally, you'll have the opportunity to work with a passionate team dedicated to providing exceptional service to our customers.
Job Type: Part-time
Pay: $25.00 per hour
Expected hours: 8 – 15 per week
Benefits:
Shift:
- 4 hour shift
- 8 hour shift
- No nights
Work setting:
Work Location: In person