Operations Manager - M&M'S Times Square
New York, New York
The Operations Manager will lead a team of Associates to deliver all operational commitments through actively executing operational excellence to drive business growth. This role provides training and coaching to all Associates through our Great Line Manager Program.
This role is responsible for upholding and executing the established policies and procedures relating to inventory, replenishment, Quality, and all food safety requirements.
What are we looking for?
Minimum Qualifications:
College Degree or equivalent experience
2+ years’ experience managing in a fast-paced environment.
Experience in leading direct reports
Manager on duty experience
Basic computer IT skills
Experience in a retail location, with an emphasis on inventory flow and control
Previous warehouse experience
Other Willingness Requirements:
Willingness to work between the hours of 5:30am and 1am
Willingness to work in an environment with loud music and bright lights
Willingness to work in an ever-changing and fast paced environment
Willingness to step in at a moment’s notice to support the team, in any way needed
What would be your key responsibilities?
People Leadership
Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a “fun kind” way to bring out the best in each other
Manage, train, onboard, and develops a full team which may include Associates, supervisors, and individual contributors
Role model, coach, and ensure accountability for the behaviors of an effective Manager on Duty to ensure achievement of all sales objectives and goals
Assess, evaluate, train and coach Supervisors to drive sales through meeting operational objectives through the engagement and productivity of our Associates
Store Operations
Lead and adhere to all Standard Operating Procedures
Create an environment that drives operational excellence throughout the store
Manage warehouse delivery, ensuring timelines are met & the shop floor is replenished & full
Manage store inventory and control accuracy through regular cycle counts
Maintain services, Purchase Requisitions, and relationships with all vendors
Ensure Point of Sale system is maintained to support repairs and pricing issues
May be responsible for management of store cash office
Support in managing supply and maintenance expenses
Responsible for all Loss Prevention strategies
Take lead on product ordering and storage, whilst adhering to stock processing standards
Meet daily candy goals, including orders and candy production
Support presentation excellence to ensure all areas of the store are well prepared
Manage the reduction of waste across all areas of the store
Support auditing events to local and/or company standards
Drive Quality to achieve compliance in food regulation, local regulation, and auditing
Maintain accurate Associate scheduling/placement while acting as Manager on Duty,
Provide proactive insight to schedule and impact a healthy payroll and staffing labor model
Support the integrity and functionality of the time clocks and timekeeping system
Guest Experience
Champion a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong
Develop Associates to use resourcefulness with product knowledge and category components, keeping displays/spaces occupied and shoppable
May work in tandem with Visual support to provide accurate roll out of floor changes, ensuring all products are available
Motivate the team to place a high priority on educating Associates on entertaining and selling
Hold team accountable to partner with the front of house team for product replenishment requests
M&M’S Brand Ambassador + Product Knowledge
Store expert of the M&M’S brand, store products and experiences
May support the brand by leading our classic characters in costume
Internally, advocating for equity, inclusion, and diversity, creating a unique team and role modelling allyship
Externally, relating the brand purpose to guests, stakeholders, and external partners, helping to enhance brand loyalty
Business Results
Analyse daily and weekly sales results to business objectives to maximise profitability & identify potential opportunities for growth
Execute strategies and plans to achieve operational growth through business analysis, action planning, effective communication, and consistent accountability
Upholding and coaching on policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines, Quality, loss prevention, and safety/emergency procedures
Support continual growth of the business via effective talent, retention, and recruitment management
Stakeholder Management + Communication
Utilize sales data and consumer feedback to recommend changes
Oversight on ensuring effective communication and responses on all consumer care relations
Aid in strengthening connections and consensus within the store team
May collaborate over Associate case management with relevant P&O stakeholders to ensure all people practices, policies and procedures are fair and consistent
Aware of local retail business trends, insights, opportunities and community outreach
What can you expect from Mars?
Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
#LI-WC1
Total rewards at Mars includes base pay, competitive benefits, and annual bonus (if position is eligible). The full-time pay range for this role is:
USD 64,611.00 - USD 96,916.00
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.