We currently seeking a experienced Service Advisor to join our growing dynamic team in the service department. We are looking for and individual who will represent our brand, our amazing culture and create lifetime customers . If you like to connect with people and build positive, lasting relationships, pride yourself on being solution-focused, have an excellent work ethic and attention to detail then this could be a great career move for you. 1 year of service advisor experience required, dealership experience is preferred.
Is Szott Auto For You? Ask Yourself the following questions.
· Are looking for a great career with opportunities for growth and long-term secure employment?
· Are You Appreciated?
· Are You Being Compensated Fairly?
· Do You Want Flexible Work Hours?
· Are You Having Fun At Work?
· Want to be a part of an Amazing work culture?
If you answered YES, then look no further! Szott Auto is a growing business that needs great teammates and fun, yes, fun at work is encouraged! We have cookouts, community involvement, beautiful state of the art facilities.
Don’t miss this opportunity to join the Szott Team! It would certainly not be a waste of your time to see what we have to offer.
Skills & Qualifications:
- Problem Solving
- Documentation and Repair Order Entry.
- Solid knowledge of computers
- Strong written and verbal communication skills.
- Customer focused.
- Ability to overcome objections.
- Positive Attitude
- Team Player
- Excellent communication skills.
Duties & Responsibilities:
- Maintain Customer Satisfaction Index rating as set by Stellantis.
- Greet customers in a timely, friendly, and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data.
- Test-drive vehicle, as necessary.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
- Perform walk around noting and damage for visible repairs needed. Document on tablet.
- Document the customers concerns verbatim on the repair order.
- Notify dispatcher of incoming work.
- Provide estimates for labor and parts.
- Establish each customer’s method of payment. Obtain approval of credit, if necessary.
- Obtain customer’s signature on repair order; provide customer with a copy.
- Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
- Handle telephone inquiries regarding work in process and appointments.
- Compare final invoice with original repair order.
- Deliver vehicle to customer and answer any questions.
- Ensure that work areas and customer waiting areas are kept clean.
Job Type: Full-time
Pay: $52,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you have dealership experience? If yes, how many years?
Experience:
- Service Advisor: 1 year (Required)
Work Location: In person