Summary
As a Bilingual Customer Solutions Payment Success Professional, you will be responsible for working with active loan customers to achieve monthly goals by contacting customers, providing extraordinary customer experience, and obtaining the best arrangements on pre charge off accounts. The role functions in both team and individual environments. You will also be responsible for meeting quality requirements, handling general customer inquiries, and assisting teammates as needed.
Essential Functions
· Contact customers to secure payment arrangements on pre charge off accounts
· Work to meet/beat team and individual cure goals
· Meet/exceed quality expectations
· Effectively handle high volume of outbound and inbound calls
· Analyze credit profile, loan history, customer financial situation and available assets
· Comply with federal, state and local laws and regulations
· Responsible for thorough and accurate documentation in company’s client management systems
Qualifications and Skills
· High school diploma combined with work experience or college degree
· Strong negotiation and persuasive selling skills required
· Goal driven and results oriented
· Self-motivated with strong attention to details
· Ability to multi-task and perform quality work in a fast-paced environment
· Articulate and professional in all communications
· Basic computer skills required
· Bilingual (English and Spanish) required
· Proven as a top performer in a professional work environment a plus
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Dallas, TX 75247 (Required)
Ability to Relocate:
- Dallas, TX 75247: Relocate before starting work (Required)
Work Location: Hybrid remote in Dallas, TX 75247