Job Summary
Working independently and with minimal supervision, responsible for the scanning, preparing of documents for scanning, sorting, and filing of documents as well as document destruction and removal. Preparation of documents can include opening envelopes, files, and boxes of files, sorting documents, scanning documents, shredding documents, and appropriate disposal of documents.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
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Identify and resolve issues and provide technical expertise with high degree of accuracy
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Interpret laws, rules, regulations, and other information sources
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Promote customer satisfaction needs or concerns and provide quality service
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Promote the achievement of business results by completing assignments thoroughly and accurately within established guidelines
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Use proper research and analytical tools and protect privacy
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Perform other related duties as assigned
Additional Responsibilities
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Control the pace and flow of the inquiry/request and manage call time effectively
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Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers
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Listen to and empathize with customers and acknowledge their concerns
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Follow protocol and apply sensitivity and discretion in handling confidential information
Qualifications: Education, Experience, and Certification(s)
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High school diploma or general equivalency diploma (GED) required
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At least one year of customer service experience required
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Wounded Warriors, veterans, and retirees preferred
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Must be eligible to obtain NACI security clearance and gain and maintain access to Fort Knox, KY Army Installation
Knowledge, Skills and Abilities
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Must understand military concepts and procedures
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Proficient in verbal communication skills to facilitate clear and accurate information exchanges with customers
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Exhibit excellent customer service skills
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Ability to multi-task and work in a fast paced, structured/procedure-oriented environment
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Basic knowledge of Microsoft Office Suite products required
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Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner
Supervision Received
The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member's experiences bring to the collective organization's strategic goals.
Set Aside Careers
Many of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services. We invite you to learn more about the qualifications required and opportunities available through our set aside positions by
clicking here.
Staff Careers
Staff positions provide department, program and project support and management in the functional areas of rehabilitation services, operations and administration. These career opportunities are available to all qualified job seekers. We invite you to view our exciting career opportunities
here
.
NOTICE TO APPLICANTS
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.
Do you need a reasonable accommodation to apply to a career opportunity online?
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