Recovery Unplugged owns and operates several Substance Abuse Treatment Centers across the United States. Our Corporate offices are located in Fort Lauderdale, FL. We are seeking an IT Support Specialist who will support our Fort Lauderdale location primarily, but also will remotely support other US locations as needed. The IT Support Specialist will be responsible for the following:
- Coordinating between the company and external vendors and contractors about IT-related support.
- Assisting with the installation of new hardware and software and helping train employees on its use.
- Providing first contact support interaction with our end user community.
- Troubleshooting to resolve issues with software and/or hardware as needed.
- Managing and supporting our help desk support queue and working assigned tickets
Qualifications:
- Prefer graduation from a 2 or 4 year college IT/Technical program and/or IT certification or equivalent combination of work experience and education
- Prefer 2 years IT/Technical experience (help desk, etc.)
- Ability to work well with others in a team environment (responsive, understanding and helpful attitude and personality)
- Strong customer service skills
- Strong verbal and written skills
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- On call
- Weekends as needed
Work Location: In person