General Summary of Job Duties:
At Hyatt Place Las Vegas at Silverton Village, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Lead Gallery Host - Night Auditor will greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner. Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information. Provide quick and efficient check-in and check-out experiences for guests. Greet each and every guest with a smile, however busy and whatever time of day.
Principle Responsibilities and Duties:
- Handle all duties according to hotel policies and procedures.
- Be knowledgeable about daily hotel operations, check log books and bulletin boards and be up to date with all changes, new procedures and events.
- Get a daily briefing about extraordinary events to effectively deal with all foreseen situations.
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
- Follow all cash handling and banking procedures to check out all customers efficiently.
- Perform guest registration and room assignment and accommodate special requests of all guests.
- Run the audit for comp accounting for entire property.
- Assist all guests with problems and questions as required.
- Ensure that all guest problems are resolved to their satisfaction.
- Verifies package postings on package folios.
- Review night audit checklist and verify that all work has been completed.
- Run Room & Tax verifying that all rooms rates posted.
- Knowledgeable about brand Rewards and other frequent traveler programs.
- Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
- Ensure proper credit when checking out guests and provide the guests with a $0 balance invoice.
- Be familiar with the AM, PM and overnight daily checklists to ensure smooth daily operations, and cross-train in other department areas as needed.
- Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
Skills, Education & Other Requirements:
- Prepare food, coffee, and other beverages, including alcohol.
- Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklists.
- Process all orders and collect proper payment from guests.
- Provide assistance in all areas, including bussing, cleaning and resetting tables, delivering food to guests, general cleaning of food and beverage prep areas, and other areas within the hotel public space.
Machinery, Work Equipment, Programs, Software, Hardware Used
- Regular use of a computer and different software programs.
- Basic math and spelling skills.
- Ability to demonstrate good organizational skills.
- This position requires sufficient experience, education and job knowledge to meet current business needs
- Continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Ability to Commute:
- Las Vegas, NV 89139 (Required)
Work Location: In person