Job Overview
The Studio Manager leads the studio in all aspects of membership acquisition, retention, employee development, and achieving sales quotas. The Studio Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Manager will manage all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers. The Studio Manager reports to the Regional Sales and Operations Manager.
Job Responsibilities
Knowledge, Skills, and Abilities
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Demonstrate competitive drive and performance at a high level.
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Ability to prioritize, organize and effectively complete duties and projects.
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Ability to manage difficult or emotional customer and employee situations.
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Ability to lead, train, and develop others
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Motivates and inspires team members to meet highly attainable goals.
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Interpersonal savvy with successful ability to connect with members, community, and public.
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High business acumen with strength in making decisions that add value to the business.
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Excellent written and verbal communication skills.
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Proficiency in Microsoft Office, mobile applications, and CRM’s.
Education & Experience
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High school diploma or equivalent.
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Bachelor’s degree, preferred.
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1-2 years of Orangetheory Fitness experience a plus.
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1 year of experience in retail or direct sales management/lead generation work settings.
Work Conditions
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Routine telephone & email correspondence with internal and external customers.
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Frequent walking indoors and outdoors.
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Ability to lift 40 lbs.
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Ability to bend, squat, reach, kneel, step, and stand on feet for extended periods of time.
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Routine high levels of noise within work environment.
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Ability to work flexible schedules as needed, including weekends and holidays.
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Routine travel within local region; occasional travel outside of local region.