Duties:
Unaccompanied minor agents provide assistance to airline passengers who are under the age of eighteen and traveling without a parent or guardian. Agents work directly with airline staff to assist the passengers in a safe and timely manner to get them to their destination. Other responsibilities include;
- Maintaining proper documentation for each passenger through the use of software and paperwork
- Collecting employee and or parental signatures and checking ID's
- Ensuring the proper chain-of-custody throughout the process
- Following all safety protocols to ensure the passengers are safe and well taken care of
- Communicate all relevant information regarding the UM to their designated relative/guardian
- Keeping UM rooms clean and orderly
Additionally, all unaccompanied minor agent are cross-trained to perform the duties of an airport wheelchair assistant. This includes assisting passengers with disabilities and elderly passengers with wheelchair and baggage assistance, when needed. When performing these duties, the pay rate is $14.35/hr plus tips.
Qualifications:
- Applicants must have a valid drivers license or state ID and be able to pass a federal background check
- Must be 18 years of age or older
- Must be able to physically perform required work
- Professional appearance
- Customer service skills
- Dependable, self motivated and responsible
- Ability to work a flexible schedule, including nights, early mornings, and weekends
Please note: flight benefits are not available at this time.
About Prospect Airport Services:
Prospect Airport Services has over five decades of experience in the airline industry. With over 11,000 motivated associates and cutting edge proprietary technology geared up at full strength every day to meet the challenges of the air transportation industry. We provide superior customer service and top quality experiences while maintaining the highest levels of safety in everything we do. Our employees continually strive for professional excellence with a strong work ethic and integrity.
We are looking for applicants that take pride in their appearance, are responsible for their attendance, and that are comfortable working with passengers in an airport environment. For a number of people this job has served them well as a gateway to opportunities within the airline industry. So whether you're just winding up your career or just winding it down we may be a good fit for your needs. Additionally, Prospect has many opportunities for advancement, both in Phoenix (PHX) and in the thirty-two other airports we service nationwide.
Prospect Airport Services is an Equal Opportunity Employer.
Job Types: Full-time, Part-time
Pay: $14.35 - $15.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid training
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overtime
- Weekends as needed
Application Question(s):
- Are you available to work weekends?
Experience:
- Customer service: 2 years (Required)
- Time management: 2 years (Required)
Ability to Relocate:
- Phoenix, AZ 85034: Relocate before starting work (Required)
Work Location: In person