Responsibilities
- Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand.
- Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.
- Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date.
- Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.
- Partner with training team to keep training current with updated content.
- Ensure compliance with law (e.g., copyright and data protection).
Requirements
- Excellent writing and editorial skills
- Experience with HTML, including the ability to quickly comprehend its utilization in article structure.
- Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.
- Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.
- Proven work experience as a Content Writer, including experience working with contract resources.
- Extensive experience with MS Office Suite.
- Good organizational and time-management skills.
- 3+ years’ experience working as a Content Writer.
Job Type: Contract
Pay: $35.00 - $44.00 per hour
Expected hours: 40 per week
Schedule:
Application Question(s):
- The Best time and way to connect:
Ability to Relocate:
- Ridgefield Park, NJ: Relocate before starting work (Required)
Work Location: On the road