The Hampton Inn & Suites by Hilton New Albany hotel is looking to add friendly team members to our front desk. We are currently accepting applications for part-time 2nd shift. Apply today for a chance to join our fun front office team, at our busy 114-room hotel.
Title: Front Desk Agent
Reports To: Assistant General Manager/General Manager
POSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
ORGANIZATIONAL SCOPE: Position is responsible for exceptional customer service in order to generate revenue.
ESSENTIAL FUNCTIONS
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Cancel room reservations according to procedures.
- Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance.
- Show guests to room assisting them with their luggage.
- Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions.
- Check luggage for hotel guests both for day and overnight.
Knowledge and Skills: Education: *High school education or equivalent experience.
- Experience: Three months to one full year of employment in a similar hotel position or customer service position
- Hours Required: 8 hour shifts; scheduled days and times may vary based on need.
- Job Types: Full-time
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Lin-Gate Hospitality services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred. * hotel front desk: 1 year (Preferred)
- Customer Service: 1 year (Preferred)'
'Work Remotely * No
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Overnight shift
Work setting:
Work Location: In person